Luzmaria Maldonado
Pittsburg
Summary
High-performing with solid background in Human Resources. Analyzes and evaluates job duties and requirements using understanding of compensation and benefits laws and regulations. Strong organizational skills with keen eye for detail.
Overview
13
13
years of professional experience
Work History
Human Resources Assistant
John Muir Health
10.2022 - Current
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Patient Care Coordinator
Optum Health Supporting John Muir Health
09.2019 - 09.2022
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Patient Access Representative Float
John Muir Health
01.2019 - 09.2019
- Float to different Health Care Facilities
- Checked patients in, collected and verified insurance information, compiled new patient forms, and scheduled appointments and updated patient files
- Ensure that patients' insurance is active by verifying eligibility thru RTS or daily batch eligibility reports
- Oversees billing process and other related activities to maximize flow, efficiency and revenue
- Kept up-to-date with details of insurance plans and company requirements.
Billing Coordinator
Planned Parenthood Northern California
07.2018 - 01.2019
- Ensure that patients' insurance is active by verifying eligibility thru RTS or daily batch eligibility reports
- Ensures all necessary reports such as Insurance Eligibility Check Report, Charge Errors Report and Checked-In Encounter with No Charges Report are reviewed and corrected daily
- Works with agency Billing Supervisor to reconcile center monthly reports- fix-its, encounter w/o charges, and additional documentation for billing purposes
- Oversees billing process and other related activities to maximize flow, efficiency and revenue
- Kept up-to-date with details of insurance plans and company requirements.
Prenatal Community Health Worker
Planned Parenthood Northern California
05.2018 - 01.2019
- Competency using Epic for electronic health record management of patients
- Completes extensive follow up with each patient throughout pregnancy and post-partum care
- Works closely and assists prenatal clinicians with external patient reports, external labs, and clinical follow up
- Ensure accurate completion and patient understanding of all necessary forms
- Conducted analysis to address [issue] which led to [positive outcome]
- Monitored patient stability by checking vital signs and weight
- Answered appointment calls
- Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories
- Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Flow Coordinator
Planned Parenthood Northern California
10.2015 - 01.2019
- I work closely with Nurse Practitioner, insure that supplies, documentation, follow up activities related to patient care, and support staffing are optimized for efficient, compliant provision of high quality patient care
- Participate in Clinical Conference calls, staff meetings and trainings, and assist in coordination or provision of continuing education for clinical or support staff
- Collaborate with Administrative team in clinical program goal setting, progress evaluations, and ongoing problem solving
- Medical Results 1/2/13- present Notify Patients with abnormal labs, setup appointments, Clerical duties, run daily reports, Send Confidential Morbidity Report (CMR), and great Customer service.
Reproductive Health Specialist Float
Planned Parenthood Northern California
07.2011 - 09.2015
- Float to different health centers
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in the delivery of quality healthcare
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Checked patients in, collected and verified insurance information, compiled new patient forms, and scheduled appointments and updated patient files
- Acted as a liaison between physician and patient
- Selected equipment for use in ultrasound setup according to specifications of examination
- Managed both clinical and administrative duties in a medical office setting.
Education
Associates Degree in Liberal Arts -
Los Medanos College
Pittsburg, CA01.2008
Diploma -
South San Francisco High School So.
San Francisco, CA01.2000
Skills
- Flexible
- Team player
- Multitasking
- Intrapersonal and communication skills
- Detail-oriented
- Outstanding telephone etiquette
- Self-directed
- Fluent in Spanish
- Complex Problem-Solving
- Effective Communication
- Problem Solving
- Goal Setting
- Task Prioritization
- Critical Thinking
- Organizational Skills
- Problem Resolution
- Interpersonal Relations
- Employee Relations
- Written and Oral Communication
- Microsoft Office Proficiency
- Benefits Administration
- Compensation Policy Review
- Data Analysis Proficiency
- HRIS System Knowledge
Timeline
Human Resources Assistant
John Muir Health
10.2022 - Current
Patient Care Coordinator
Optum Health Supporting John Muir Health
09.2019 - 09.2022
Patient Access Representative Float
John Muir Health
01.2019 - 09.2019
Billing Coordinator
Planned Parenthood Northern California
07.2018 - 01.2019
Prenatal Community Health Worker
Planned Parenthood Northern California
05.2018 - 01.2019
Flow Coordinator
Planned Parenthood Northern California
10.2015 - 01.2019
Reproductive Health Specialist Float
Planned Parenthood Northern California
07.2011 - 09.2015
Associates Degree in Liberal Arts -
Los Medanos College
Diploma -
South San Francisco High School So.
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