A confident, multi-tasked individual with strong work ethics and commitment to integrity. Excellent knowledge in finance, accounting, digital banking and customer services.
Hi, I’m
MIRRAH HIJA MALAMLA
Customer representative officer
Scarborough,ON
Summary
Overview
6
years of professional experience
Work History
Absa Bank Dar Es Salaam, Mikocheni Branch
Customer Service Executive
03.2020 - 11.2022
Job overview
- Facilitating installation and maintenance of digital banking applications to clients.
- Conduct demonstration and orientation of digital banking functionalities to clients
- Provide customers and visitors with useful information on bank services and products
- Solve and escalate all customers complaints and inquiries on time
- Manage risks and control effectively by applying applicable risk frameworks and embedding positive risk culture
- Act as quality control officer
- Report all perceived suspicious observations for resolutions
- Guide and manage customers seamlessly withing the banking hall and ensuring TAT is achieved
- Preparations of weekly to monthly reports on digital channels usage and activities
- Undertaking any task assigned by the line Manager.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
TANZANIA PORTS AUTHORITYDar Es Salaam
Accounting Intern
01.2019 - 12.2019
Job overview
- Preparations of invoice
- Posting receipts and vouchers to appropriate accounts both manually and using Epicor system
- Processed payments, credits and other transactions using company software applications.
- Conducting bank reconciliations
- Assisting in managing tender sales
- Inventory management
- Preparation of weekly/monthly reports
- Accounting for OPEX and CAPEX
- Assisting in preparation of payroll
- Backup records.
TANROADS REGINAL OFFICEDar Es Salaam
Accounting Assistant Trainee
02.2017 - 08.2017
Job overview
- Maintaining ledgers using accounting systems and procedures in accordance with general acceptable accounting practices
- Conducting timely and accurate account reconciliations
- Prepare analysis reports that indicate the organization's accounts positions
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Preparation of monthly bank and cash statements
- Accurate collection and capturing of information into the system
- Preparation of invoices and other documents required
- Assisting the accounting department with any tasks assigned.
Education
University of Dar es salaam
Bachelor of commerce in Accounting
01.2018
University Overview
Scolastica High School
Advanced Certificate of Secondary Education Examination (ACSEE
01.2015
University Overview
Scolastica Secondary School
Certificate of Secondary Education Examination (CSEE
01.2012
University Overview
Skills
- KEY COMPETENCIES
- Bank and Accounting reconcilition
- Customer experience and services
- Report writing
- Strong Microsoft Excel, word, PowerPoint skills
- Business Plan and Project proposal
- Communications, planning, leadership and marketing skills)
- Accounting packages (Tall ERP, QuickBooks)
- Report Generation
- Quality Assurance
- Motivational Leadership
Affiliations
Affiliations
Undertaking CPA Certification exams.
Final level
Ø Member of National board of accounting (NBAA)
Ø Member of university of Dar es salaam accounting association.References
References
REFEREES
1. Ms. Nuru Mhando. 2. Ms. Prisca Daudi.
Director of Finance and Accounting Branch Manager
Tanzania Ports Authority Absa Tanzania Bank
Cellphone: +255 784 227 789 Cellphone: +255 755 567 936
Email: df@ports.go.tz Email; prisca.daudi@absa.africa
3. Mr. Harun Kasei. 4. Mr. Erick Mkwizu.
Chief Accountant Lecturer.
TANROADS Regional office Dar es salaam. University of Dar es salaam
Cellphone; + 255 784 287 855. Cellphone: +255 754 841 927.
Email; harunkasei@gmail.com Email: mkwizueric@gmal.com.Languages
Languages
Languages
English
First Language
English
Proficient
C2
Accomplishments
Accomplishments
- Created a new telephone script that was well-liked by management and implemented it as the new standard for all Customer service positions in the department.
- Processed new accounts and upsold products and services, boosting customer purchases by an average of 60%.
- Improved brand loyalty by suggesting free updates to customer equipment.
- Asked open-ended questions and suggested service options, which Increased customer call intake from 36 daily calls on average to 60 calls.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Timeline
Customer Service Executive
Absa Bank
03.2020 - 11.2022
Accounting Intern
TANZANIA PORTS AUTHORITY
01.2019 - 12.2019
Accounting Assistant Trainee
TANROADS REGINAL OFFICE
02.2017 - 08.2017
University of Dar es salaam
Bachelor of commerce in Accounting
Scolastica High School
Advanced Certificate of Secondary Education Examination (ACSEE
Scolastica Secondary School
Certificate of Secondary Education Examination (CSEE
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