Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mirna Musa

Edmonton

Summary

passionate and dependable Medical office Office Assistant with hands-on experience in patient care, appointment scheduling, and health record management, known for providing compassionate support to patients and maintaining calm under pressure. Relocated from Toronto to Edmonton in pursuit of stability and new opportunities, Dedicated to helping others-especially those barriers- and excited to bring empathy, organization

Overview

5
5
years of professional experience
1
1
Certification

Work History

Food Service Attendant

Unit Clerk Assistant

Villa Santa Maria Community
08.2023 - 10.2024
  • - Scheduled and coordinated patient appointments and specialist referrals
  • - Ensured timely admission, discharge, and transfer documentation
  • - Maintained accurate, confidential records using electronic charting systems
  • - Provided front-desk support, triaged phone calls, and relayed messages
  • - Supported nursing team with patient charts and daily rounding documents
  • - Assisted with translation and cultural support for non-English-speaking patients

Immigration Office Assistant

Mojma Immigration Office
10.2022 - 10.2023
  • - Scheduled appointments and followed up with clients regarding documents
  • - Drafted letters and assisted with online applications for immigration cases
  • - Maintained an organized filing system for sensitive legal documents

Medical Office Assistant

Humber Valley Chiropractic
05.2022 - 07.2023
  • - Managed front desk operations including appointment booking and patient check-in/out
  • - Updated patient charts, insurance records, and billing information
  • - Ensured clinic cleanliness and compliance with infection control policies
  • - Provided pre-visit instructions to patients and assisted during minor procedures
  • - Handled confidential data entry with speed and accuracy

Housekeeper

West Park Long Term Care
09.2021 - 09.2022
  • - Provided daily cleaning and sanitization in resident care areas
  • - Assisted in safety checks and reported hazards to supervisors
  • - Worked closely with nursing staff to align cleaning with resident routines

Aircraft Cleaner

Toronto Pearson International Airport
01.2021 - 12.2021
  • - Cleaned commercial aircraft efficiently within tight turnaround times
  • Maintained, cleaned and sanitized interior of aircraft.
  • Optimized aircraft appearance through diligent polishing of surfaces, including windows, mirrors, and tray tables.
  • Cleaned aircraft's cockpit and replaced headsets as instructed.
  • Safely used chemicals and other cleaning equipment.
  • Maintained a safe work environment by adhering to established safety guidelines and using personal protective equipment as needed.

Voluntary Assistant

Somali Immigrant Aid Organization
01.2020 - 05.2021
  • - Greeted clients, answered inquiries, and helped schedule walk-in clinic visits
  • - Filed health documents and helped translate for Arabic-speaking clients
  • - Educated clients on COVID-19 safety and vaccine appointment
  • Assisted in organizing and managing volunteer activities, ensuring a positive experience for all participants.
  • Enhanced community outreach by coordinating and executing local events and initiatives.

Education

Diploma - Medical Office Assistant with Health Unit Coordination

Academy of Learning College
05.2022

GED - High School Equivalency

Yorkdale Adult Learning Centre
06.2019

Skills

  • - Patient Scheduling & EMR Systems
  • - Medical Billing & Insurance Verification
  • - Confidential Records Management (HIPAA)
  • - Administrative Support & Data Entry
  • - Office Supply & Inventory Control
  • - Strong Communication & Interpersonal Skills
  • - Clinical Support for Physicians/Nurses
  • - Conflict Resolution & Multitasking
  • - First Aid and CPR Certified

Certification

  • - First Aid & CPR – Certified
  • - HIPAA Compliance – Trained

Languages

English

Timeline

Unit Clerk Assistant

Villa Santa Maria Community
08.2023 - 10.2024

Immigration Office Assistant

Mojma Immigration Office
10.2022 - 10.2023

Medical Office Assistant

Humber Valley Chiropractic
05.2022 - 07.2023

Housekeeper

West Park Long Term Care
09.2021 - 09.2022

Aircraft Cleaner

Toronto Pearson International Airport
01.2021 - 12.2021

Voluntary Assistant

Somali Immigrant Aid Organization
01.2020 - 05.2021

Food Service Attendant

GED - High School Equivalency

Yorkdale Adult Learning Centre

Diploma - Medical Office Assistant with Health Unit Coordination

Academy of Learning College

Similar Profiles

CREATE PROFILE
Mirna Musa