Angria Angria
Vancouver,BC
Summary
Dynamic food service professional with a proven track record at SSP Canada, excelling in customer satisfaction and efficient multitasking. Recognized for enhancing service quality and effectively resolving complaints, while ensuring compliance with food safety standards. Adept at inventory management and fostering a positive dining experience through attentive service and strong product knowledge.
Developed strong customer service and teamwork skills in fast-paced food service environment. Known for maintaining high standards of cleanliness and efficiency while providing excellent service. Looking to transition into new field and apply these transferable skills in dynamic and customer-focused setting.
Offering positive attitude and strong interpersonal skills, eager to learn and develop in food service industry. Brings attention to detail and willingness to adhere to hygiene and safety standards. Ready to use and develop communication and teamwork skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Food Service Attendant
SSP Canada
06.2023 - Current
- Increased positive feedback from customers through attentive listening and prompt resolution of complaints or concerns.
- Contributed to the establishment''s positive reputation through consistent delivery of exceptional service quality.
- Promoted special menu items to customers, increasing sales revenue for targeted dishes or beverages.
- Complied with all federal and state regulations regarding food safety and waste disposal.
- Handled cash register operations accurately, ensuring proper handling of financial transactions and secure storage of cash assets at all times.
- Performed routine maintenance tasks such as sweeping floors, cleaning utensils, wiping down surfaces, ensuring a pristine workspace at all times.
- Achieved greater efficiency in task completion by working closely with coworkers to streamline workflows.
- Collaborated with team members to ensure seamless coordination between front-of-house and back-of-house operations.
- Enhanced customer satisfaction by providing efficient and friendly food service in a timely manner.
- Accurately processed orders and transactions, ensuring correct billing for satisfied customers.
- Trained and coached newly hired team members in restocking items and delivering good service to customers.
- Assisted in inventory management by tracking stock levels and placing orders as needed, reducing food waste and minimizing costs.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Host
SSP Canada
04.2023 - 05.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Backed up servers by checking on tables and retrieving items for guests.
- Took initial drink orders and relayed information to wait or bar staff.
Food Service Attendant
SSP Canada
02.2023 - 03.2023
- Increased positive feedback from customers through attentive listening and prompt resolution of complaints or concerns.
- Contributed to the establishment''s positive reputation through consistent delivery of exceptional service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Diploma in General Studies - Arts
Kwantlen Polytechnic University
Surrey, BC01-2025
Skills
- Reliability and punctuality
- Adaptability to change
- Food preparation assistance
- Table setting expertise
- Allergy awareness
- Efficient multitasking
- Flexible scheduling
- Food safety
- Inventory
- Point of sale systems
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Food Service Attendant
SSP Canada
06.2023 - Current
Host
SSP Canada
04.2023 - 05.2023
Food Service Attendant
SSP Canada
02.2023 - 03.2023
Diploma in General Studies - Arts
Kwantlen Polytechnic University
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