Agnis Natali
Edmonton,AB
Summary
Proven team player with a track record of enhancing guest satisfaction at Sturgeon Creek Retirement through exceptional customer service and food safety knowledge. Skilled in mentoring and adapting to change, I significantly reduced guest complaints and food waste, demonstrating reliability and a commitment to excellence. Enthusiastic Food Service Attendant promoting expertise in resolving issues quickly and to the delight of customers. Communicative individual known for engaging others to build trust and confidence. Skilled at maintaining clean areas, preparing quality menu items and lending a hand whenever and wherever needed.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Food Service Attendant
Covenant Health St Joseph's Auxiliary Hospital
04.2020 - Current
- Supported fellow team members during busy periods to ensure smooth operations and prevent delays in service.
- Meticulously documented patient meal selections, allowing for accurate communication with kitchen staff and efficient order preparation.
- Maintained strict adherence to dietary guidelines, ensuring patient health and safety.
- Achieved high levels of patient satisfaction through excellent interpersonal skills and genuine care for their wellbeing.
- Reduced food waste by closely monitoring portion sizes and tracking consumption patterns.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Housekeeping, Kitchen Helper
Horizon North
03.2024 - 10.2024
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Followed recipes and chef instructions to prepare food correctly.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Stocked and rotated food items according to expiration dates.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Housekeeping
Summit Camps
06.2022 - 03.2023
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Promoted a clean working environment through regular housekeeping activities and adherence to sanitation protocols.
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
- Reduced guest complaints by promptly addressing and resolving housekeeping issues.
- Provided ongoing training and support to housekeeping team members, fostering professional growth and development.
- Assisted in training new housekeeping team members, sharing best practices for optimal results.
- Maintained a safe and comfortable home environment for patients through diligent housekeeping tasks.
- Maintained a clean and safe environment for clients by performing light housekeeping duties.
- Resolved complaints regarding housekeeping and room service.
- Improved guest satisfaction by promptly addressing and resolving housekeeping issues.
Server
Sturgeon Creek Retirement
05.2017 - 02.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Reduced the risk of accidents by maintaining a clean, organized work area around confined spaces.
Education
High School Diploma -
Elmwood High
Winnipeg, MB06.2018
Skills
- Reliability and punctuality
- Adaptability to Change
- Food preparation assistance
- Food service knowledge
- Mentoring and training
- Table setting expertise
- Food safety knowledge
- Cleaning and sanitation
- Order Taking
- Food Storage Guidelines
- Cash handling proficiency
- Menu familiarity
- Food Preparation
- Customer Service
- Housekeeping
- Chemical Handling
- Customer service-focused
- Teamwork
Languages
English
Full Professional
Arabic
Limited Working
Certification
- Food Allergen Training Certificate - FOOD ALLERGY RESEARCH & EDUCATION (FARE) or Similar Organizations.
- Serve It Up Safe! Certificate – Serve It Up Safe!.
- Allergen Awareness Training Certificate - Various Providers.
- Food Safety Certificate
- WHMIS Certicate
Timeline
Housekeeping, Kitchen Helper
Horizon North
03.2024 - 10.2024
Housekeeping
Summit Camps
06.2022 - 03.2023
Food Service Attendant
Covenant Health St Joseph's Auxiliary Hospital
04.2020 - Current
Server
Sturgeon Creek Retirement
05.2017 - 02.2019
- Food Allergen Training Certificate - FOOD ALLERGY RESEARCH & EDUCATION (FARE) or Similar Organizations.
- Serve It Up Safe! Certificate – Serve It Up Safe!.
- Allergen Awareness Training Certificate - Various Providers.
- Food Safety Certificate
- WHMIS Certicate
High School Diploma -
Elmwood High
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