Mirlenis Batista

Coordinated daily operations to ensure optimal team

• Analyzed customer feedback and collaborated with teams to improve service quality standards.
• Developed reports on operational performance, highlighting key areas for improvement and strategic initiatives.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Facilitated team-building activities, enhancing team cohesion and morale.

Assisted in organizing and overseeing assignments to drive operational excellence.

• Assisted customers in product selection, enhancing shopping experience and satisfaction.
• Maintained accurate inventory records, ensuring optimal stock levels and availability.
• Executed daily sales transactions efficiently using point-of-sale systems.
• Collaborated with team members to achieve sales targets and improve store performance.
• Resolved customer inquiries and complaints swiftly, fostering positive relationships.
• Organized merchandise displays, driving visual appeal and promoting seasonal promotions.
• Trained new associates on operational procedures and customer service standards.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Answered customer questions about sizing, accessories, and merchandise care.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.