Mirjana Vivoda
Thornhill,ON
Summary
Experienced retail professional with extensive knowledge of grocery store operations, demonstrating proficiency in customer service, efficient stock management, accurate cash handling, and maintaining store cleanliness. Capable of assisting customers with product location, providing recommendations, and handling complex transactions while upholding high standards of quality and customer satisfaction. More than 10 years of experience in various retail settings with a proven track record of successful team leadership.
Overview
16
16
years of professional experience
Work History
SCHOOL LUNCH MONITOR
E.J.Sand Public School
09.2021 - 12.2023
- Used non-lunch hours to help teachers with classroom or student requirement.
- Assisted with preparation and stocking of food items and condiments.
- Maintained cleanliness and hygiene standards in food preparation and serving areas.
- Engaged with students and staff in a friendly manner to create a welcoming cafeteria environment.
DELI DEPARTMENT SUPERVISOR
PLODINE D.D./GROCERY
06.2016 - 12.2020
- Ordering, receiving and merchandising products, shelf stocking
- Kept track of product expiry dates, deciding an markdowns and special promotions
- Prepared department for inventories
DAIRY MANAGER
PLODINE D.D./GROCERY
01.2012 - 06.2016
- Supervised and maintained entire dairy department to ensure quality presentation and customer service
- Kept the department stocked and organized, always aware of expiry dates of products
- Placed orders to ensure area was well stocked
- Received and unloaded dairy deliveries, verifying piece count accuracy
- Rotated product to maintain freshness and quality
- Prepared return of out-of-date product for credit
- Maintained dairy cooler, keeping organized neat and clean
- Prepared department, dairy cooler and back stock for inventories
- Addressed customer questions and explained key information about newly stocked dairy offerings.
- Confirmed pricing accuracy and checked all department signage, maintaining correct sale prices
HEAD CASHIER
PLODINE D.D./GROCERY
06.2010 - 01.2012
- Apply expertise in business administration, record keeping, planning, procedures, scheduling and related responsibilities to ensure productive operations
- Open and close the register, train new cashiers, monitor chas limits and ensure quality customer service at all time
- Operate POS cash register and verify money counts in cash drawers
- Maintain through knowledge of store merchandise and sell store credit cards
- Successfully resolved customer complains
CASHIER
PLODINE D.D./GROCERY
05.2008 - 06.2010
- Scan, bag and load purchases cash, check, credit card, coupon and voucher transaction
- Help with stocking and merchandising sales and provide a pleasant shopping experience
- Solved billing problems and answered customer inquiries
- Balanced cash drawer at the end of each shift
- Managed backup in inventory ordering and shelf stocking
GRADE 1 TEACHER
PUBLIC SCHOOL KOZALA
09.2007 - 04.2008
- Created safe, nurturing environment of trust and respect.
- Monitored student behavior and implemented interventions when necessary.
- Inspired students to want to read by taking to library and helping to choose books.
- Communicated regularly with parents and guardians regarding student progress and concerns.
- Guided students in the development of critical thinking and problem-solving skills.
- Developed and implemented engaging lesson plans in line with state curriculum standards.
- Encouraged and supported students in setting and achieving personal and academic goals.
Education
Bachelor of Arts - Teacher's College,1-4 Grade Primary School Teacher
Teacher's College
Croatia, Petrinja06-2006
Skills
- Cash register transaction
- Customer service
- Stocking and Merchandizing display
- Marketing display
- Cashier Audits and Reports
- Inventory control
- Loss Prevention
- Cash handling and deposits
Languages
English
Professional
Croatian
Native/ Bilingual
Name
Hi, I’m
Personal Information
Title:
Education and Training
other
Timeline
SCHOOL LUNCH MONITOR
E.J.Sand Public School
09.2021 - 12.2023
DELI DEPARTMENT SUPERVISOR
PLODINE D.D./GROCERY
06.2016 - 12.2020
DAIRY MANAGER
PLODINE D.D./GROCERY
01.2012 - 06.2016
HEAD CASHIER
PLODINE D.D./GROCERY
06.2010 - 01.2012
CASHIER
PLODINE D.D./GROCERY
05.2008 - 06.2010
GRADE 1 TEACHER
PUBLIC SCHOOL KOZALA
09.2007 - 04.2008
Bachelor of Arts - Teacher's College,1-4 Grade Primary School Teacher
Teacher's College
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