Jaganatha Chatooah
Milton,ON
Summary
Highly motivated with retail sale associates and customer service experience who demonstrates strong work ethic and creative ability to provide exceptional service through my bilingual speaking skills to ensure client retention and positive feedback. I am seeking for a job that will give me the opportunity to work with a team to contribute to the company goal and needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader
Nestle Nespresso
Burlington, ON
01.2022 - Current
- Ability to supervise, direct, inspire, train, educate and coach co-workers
- Prepared daily weekly and monthly sales reports
- Using available and creating new reporting tools for best tracking of performances, work load, customer satisfaction and other key metrics
- Mentoring, coaching, internal development and performance reviews of existing and new employees
- Handle returns, exchange and unbalanced end of the day counts
- Handle part of stock
- Safety and compliance
- Assist customers on a daily basis.
Sales Associate/Assistant Manager
Urban Traveller
Burlington, ON
06.2020 - 02.2022
- Assisted an average of 30 customers per day in finding or selecting items, and providing recommendations resulting in a substantial increase in the total revenue
- Stocked, replenished, organized inventory with accuracy and efficacy, maintain accurate merchandise display, ensuring strategic placement of products in order maximize purchase
- Offered each customer top-notch, personal service and polite support to boost sale and customer satisfactory
- Worked closely with the Retail Management Team Lead to solve problems and handle customer concerns and not limited to; Conducted credit card transactions through POS System
- Answered incoming calls
- Completed an average of 30 transactions per day
- Assisted with returns
- Responsible for store displays
- Stocked the floor
- Maintained a clean service environment
- Provided pleasant customer service.
Customer Service Representative
Kognitive Marketing
Oakville, ON
10.2018 - 04.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Created reports of customer service activities for management review.
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
Diploma - Business
Humber College
04.2022
DCS / DEC - Interior Design
Humber College
01.2021
Secondary School - All
Meadowvale Secondary School
07.2018
Skills
- Detail Oriented
- Strong customer service skills
- Fluent in French and English
- Teamwork
- Microsoft Office
- Time Management
- Cash Register Transaction
- Cash Handling
- POS
- Retail Sales
- Merchandising
- Store Management Experience
- Sales
- Retail Management
- Customer Service
- Cashiering
- Computer Operation
- Multilingual
- Communication Skills
- Sales Management
- Pricing
- Leadership
- Management
- Assistant Manager Experience
Certification
G2
Personal Details - Highest Education
DCS / DEC
Personal Information
Title: Assistant Manager
Languages
French
Native/ Bilingual
Timeline
Team Leader
Nestle Nespresso
01.2022 - Current
Sales Associate/Assistant Manager
Urban Traveller
06.2020 - 02.2022
Customer Service Representative
Kognitive Marketing
10.2018 - 04.2019
Diploma - Business
Humber College
DCS / DEC - Interior Design
Humber College
Secondary School - All
Meadowvale Secondary School
G2
Similar Profiles
ROBERT CROFTROBERT CROFT
B2C Marketing Manager at Nestle NespressoB2C Marketing Manager at Nestle Nespresso
CAJHMEL GARCIACAJHMEL GARCIA
Nespresso Sr Specialist at Nestle NespressoNespresso Sr Specialist at Nestle Nespresso
Anthony SerrienAnthony Serrien
Commercial Director OOH at Nestle Nespresso S.A.Commercial Director OOH at Nestle Nespresso S.A.