- Crafting and DIY Projects
- Camping
- Reading
- Knitting and Crocheting
- Animal Care
- DIY and Home Improvement
Mirella Delvecchio
Customer Service Representative
Burlington,ON
Summary
Experienced bilingual customer service and technical support representative with over 20 years experience seeking to secure a position where my abilities can be utilized by a progressive and innovative company.
Overview
29
29
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Sykes Home Powered by Alpine Access
04.2013 - 08.2025
- Provide client support and technical issue resolution via phone, chat, email and other electronic medium
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 50 incoming chats per day, 2 at a time
- Responding to customer questions and account inquiries
- Provide effective and timely resolution
- Provide support to agents via adobe room when needed in both English and French
- Provide on the job training via chat to new hires in both French and English
- Translated chat script from English to French for new bilingual hires
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
CIT Group
04.2006 - 01.2012
- Provide customer service and timely solutions to customers via telephone and/ or e-mail
- Contact customers by writing or telephone to notify and request payments on their past due accounts
- Responding to customer questions and account inquiries
- Provide timely resolution
- Maintain accurate and up to date paper and electronic files by requesting document updates from customers
- Identify delinquent customer accounts
- Work on assigned transaction/projects with minimal supervision
- Data entry
- Provide agent support, training and call shadowing
Cashier
The Faneuil Group
05.2003 - 11.2006
- Provide support via chat to multiple clients at any given time
- Address customer’s needs with “real time” human interaction
- Handle customer’s issues, concerns, complaints and requests
- Handle customer’s banking, credit card and personal information
- Direct sales in Bell Mobility, Bell Express Vu, Sympatico and Digital Bundles from Bell
- Responsible for creating and maintaining new accounts
- Routing existing customers to appropriate departments when calls were misdirected
Cashier/Customer Service
Sobeys
05.2002 - 05.2003
Care worker
Social Services
01.2001 - 01.2002
- Provide health care
- Responsible for the care of elderly people
Cashier/Customer service
Déjà vu Inc
01.1997 - 01.2002
- Cashier/Customer service
- Maintain store paperwork
- Worked unsupervised most of the time
- Responsible for the operation of the store for several weeks at a given time
Education
High School Diploma -
Marcel Francois Richard (MGR)
Moncton, New Brunswick06.1999
Skills
Service excellence
Strategic problem-solving
Effective listening
Comprehensive understanding of products
Fluent in French and English
Typing proficiency at 70 wpm
Effective multitasking
Flexibility in changing environments
Efficient time management
Accurate data entry
Interests
Timeline
Customer Service Representative
Sykes Home Powered by Alpine Access
04.2013 - 08.2025
CIT Group
04.2006 - 01.2012
Cashier
The Faneuil Group
05.2003 - 11.2006
Cashier/Customer Service
Sobeys
05.2002 - 05.2003
Care worker
Social Services
01.2001 - 01.2002
Cashier/Customer service
Déjà vu Inc
01.1997 - 01.2002
High School Diploma -
Marcel Francois Richard (MGR)