Mireille Kaneza
Edmonton,AB
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationship with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Multilingual, hardworking, and ready to join my next team.
Overview
9
9
years of professional experience
Work History
Customer Service Volunteer
Canadian Volunteers United in Action
11.2024 - Current
- Greeting and welcoming our guests/customers
- Providing information about CANAVUA services
- Handling food donation procedures to different needy/vulnerable families under the supervision of the food manager
- Welcoming new comers from Airport and assisting with language translations, transportations to their residency and ensuring their integrity and well being in the community
- Assisting with inventory of food donation from different donors
- Assisting with keeping records of old and new customers
Customer Service Representative
Fraser Suites Hotel
11.2023 - 09.2024
- Greeted customers with enthusiasm and a delightful and helpful attitude
- Provided guests and potential guests with up-to-date information about hotel and promotional offerings
- Checking guests in, answering to any questions or complaints in a professional and effective way
- Answer questions about the property, services and amenities
- Maintain accurate records and handle financial transactions
- Provide recommendations for local attractions and dining options
- Cross-sell and up-sell hotel services and amenities
- Coordinate with housekeeping and maintenance to fulfill guest requests
- Ensure the overall satisfaction of guests during their stay
Branch Customer Service Representative
TT & Dell Computer
02.2022 - 06.2023
- Maintain up to date knowledge of products and services
- Handler customer calls and responded to queries about services, product malfunctions, promotions and billing
- Worked to address all customer concerns in a timely and effective manner
- Handled large volumes of calls on a day-to-day basis with a sense of calm and a good work ethic
- Developed successful tactics to sell products and services to customers
- Worked to understand the needs of each customer
Administrative Assistant
Comitato Collaborazione Medica
11.2015 - 08.2017
- Answering & directing phone calls to relevant staff
- Scheduling meetings & appointments, making available halls, stationery, communication equipment
- Preparing documents for meeting & business trips
- In charge of organizing accommodation and guiding visitors during their stay
- Preparation of first tracking sheets to record and document all equipments, supplies and materials purchase
- In charge of researching and booking travel arrangements for staff members
- Provide support to customers to ensure satisfaction
- Perform other related duties as assigned
Education
High School Diploma -
Lycee du Lac Tanganyika
01.1999
Skills
- Co-operative
- Diligent
- Fast learner
- Flexible
- Adaptability
- Self-drive
- Initiative
- Multiple languages spoken
- Focus on safe working practices
- Proactive
- Negotiation
- Opportunity identification
- Excellent communication skills
- Ability to work under pressure
- Team worker
- Customer service
- Time management
- Microsoft Office (WORD, EXCEL, POWERPOINT, OUTLOOK)
Languages
English
French
Italian
Kirundi
Kinyarwanda
Swahili
Personal Information
- Date of Birth: 12/03/79
- Gender: Female
- Marital Status: Married
Nationalities
- Italian
- Burundian
Timeline
Customer Service Volunteer
Canadian Volunteers United in Action
11.2024 - Current
Customer Service Representative
Fraser Suites Hotel
11.2023 - 09.2024
Branch Customer Service Representative
TT & Dell Computer
02.2022 - 06.2023
Administrative Assistant
Comitato Collaborazione Medica
11.2015 - 08.2017
High School Diploma -
Lycee du Lac Tanganyika
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