Mireille Kaneza
Customer Service Representative
Edmonton
Profil professionnel
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationship with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Multilingual, hardworking, and ready to join my next team.
Vue d'ensemble
9
9
years of professional experience
Expérience professionnelle
Volunteer
Canadian Volunteers United in Action
Edmonton, edmonton
10.2024 - 03.2025
- Greeting and welcoming our guests/customers
- Providing information about CANAVUA services
- Handling food donation procedures to different needy/vulnerable families under the supervision of the food manager
- Welcoming new comers from Airport and assisting with language translations, transportations to their residency and ensuring their integrity and well being in the community
- Assisting with inventory of food donation from different donors
- Assisting with keeping records of old and new customers
Customer Service Representative
Fraser Suites Hotel
Abuja
11.2023 - 09.2024
- Greeted customers with enthusiasm and a delightful and helpful attitude
- Provided guests and potential guests with up-to-date information about hotel and promotional offerings
- Checking guests in, answering to any questions or complaints in a professional and effective way
- Answer questions about the property, services and amenities
- Maintain accurate records and handle financial transactions
- Provide recommendations for local attractions and dining options
- Cross-sell and up-sell hotel services and amenities
- Coordinate with housekeeping and maintenance to fulfill guest requests
- Ensure the overall satisfaction of guests during their stay
Branch Customer Service Representative
TT & Dell Computer
Tanzania
02.2022 - 06.2023
- Maintain up to date knowledge of products and services
- Handler customer calls and responded to queries about services, product malfunctions, promotions and billing
- Worked to address all customer concerns in a timely and effective manner
- Handled large volumes of calls on a day-to-day basis with a sense of calm and a good work ethic
- Developed successful tactics to sell products and services to customers
- Worked to understand the needs of each customer
Administrative Assistant
Comitato Collaborazione Medica
Nairobi
11.2015 - 08.2017
- Answering & directing phone calls to relevant staff
- Scheduling meetings & appointments, making available halls, stationery, communication equipment
- Preparing documents for meeting & business trips
- In charge of organizing accommodation and guiding visitors during their stay
- Preparation of first tracking sheets to record and document all equipments, supplies and materials purchase
- In charge of researching and booking travel arrangements for staff members
- Provide support to customers to ensure satisfaction
- Perform other related duties as assigned
Formation
Diploma - High School
Lycee du Lac Tanganyika
Bujumbura, Burundi /1995 - /1999
BA - Social Sciences
Catholic University of East Africa
Nairobi, Kenya /2007 - /2010
Compétences
- Co-operative
- Diligent
- Fast learner
- Flexible
- Adaptability
- Self-drive
- Initiative
- Proactive
- Negotiation
- Opportunity identification
- Excellent communication
- Ability to work under pressure
- Teamwork
- Customer service
- Time management
- Microsoft Office
Informations complémentaires
- Customer care
- Hospitality
Personnalisé
Genre: Female
Langues
English
French
Italian
Kirundi
Kinyarwanda
Swahili
Frise chronologique
Volunteer
Canadian Volunteers United in Action
10.2024 - 03.2025
Customer Service Representative
Fraser Suites Hotel
11.2023 - 09.2024
Branch Customer Service Representative
TT & Dell Computer
02.2022 - 06.2023
Administrative Assistant
Comitato Collaborazione Medica
11.2015 - 08.2017
Diploma - High School
Lycee du Lac Tanganyika
/1995 - /1999
BA - Social Sciences
Catholic University of East Africa
/2007 - /2010
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