Miray Mansour
Québec
Overview
13
13
years of professional experience
Work History
Childhood Educator
La Petite École Filante
09.2018 - Current
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented engaging lesson plans to keep learner attention.
- Created and implemented assessments to measure student progress.
- Fostered student curiosity and interest through creative hands-on activities.
Childhood Educator
La Petite École Vision
08.2016 - 08.2018
- Implemented classroom technology to enhance learning and make lessons more accessible to all kids
- Developed and implemented classroom routines to address varying student needs.
- Monitored student progress and adjusted instruction to meet individual needs.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
Secretary
Rayies Food
01.2013 - 06.2016
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Improved office workflow by redesigning document submission process.
Customer Service Representative
Johnsons Cosmetics
12.2011 - 02.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor's - Business Administration
Tishreen University
Lattakia , Syria 07.2007
Skills
- Problem-solving
- Team collaboration
- Relationship building
- Child development
- Formative assessment
- Empathy and patience
- Ability to communicate efficiently with clients and suppliers
- Working alone as same stamina working in a team
Languages
English
French
Timeline
Childhood Educator
La Petite École Filante
09.2018 - Current
Childhood Educator
La Petite École Vision
08.2016 - 08.2018
Secretary
Rayies Food
01.2013 - 06.2016
Customer Service Representative
Johnsons Cosmetics
12.2011 - 02.2013
Bachelor's - Business Administration
Tishreen University
Similar Profiles
Michelle TurcotteMichelle Turcotte
Early Childhood Educator /Preschool Educator at La Petite École VisionEarly Childhood Educator /Preschool Educator at La Petite École Vision
Aracelis ViloriaAracelis Viloria
Assistante Pédagogique at Garderie La Petite ÉcoleAssistante Pédagogique at Garderie La Petite École
Emma JansenEmma Jansen
Adjunct Lecturer and Course Developer at Institut Supérieur d'Audiovisuel (ISA), La Grande École de l'Immobilier (EFAB), École Supérieure de Génie Informatique (ESGI)Adjunct Lecturer and Course Developer at Institut Supérieur d'Audiovisuel (ISA), La Grande École de l'Immobilier (EFAB), École Supérieure de Génie Informatique (ESGI)
Marie-Josée Le DucMarie-Josée Le Duc
Représentante aux ventes / administration at Promotions GFK compagnie de représentation commercialReprésentante aux ventes / administration at Promotions GFK compagnie de représentation commercial
Jean-Pierre CharestJean-Pierre Charest
Spécialiste Conformité Sécurité Routière at AIM recyclage ( American Iron & Metal )Spécialiste Conformité Sécurité Routière at AIM recyclage ( American Iron & Metal )