Miray Mansour
Québec
Overview
13
13
years of professional experience
Work History
Childhood Educator
La Petite École Filante
09.2018 - Current
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented engaging lesson plans to keep learner attention.
- Created and implemented assessments to measure student progress.
- Fostered student curiosity and interest through creative hands-on activities.
Childhood Educator
La Petite École Vision
08.2016 - 08.2018
- Implemented classroom technology to enhance learning and make lessons more accessible to all kids
- Developed and implemented classroom routines to address varying student needs.
- Monitored student progress and adjusted instruction to meet individual needs.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
Secretary
Rayies Food
01.2013 - 06.2016
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Improved office workflow by redesigning document submission process.
Customer Service Representative
Johnsons Cosmetics
12.2011 - 02.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor's - Business Administration
Tishreen University
Lattakia , Syria 07.2007
Skills
- Problem-solving
- Team collaboration
- Relationship building
- Child development
- Formative assessment
- Empathy and patience
- Ability to communicate efficiently with clients and suppliers
- Working alone as same stamina working in a team
Languages
English
French
Timeline
Childhood Educator
La Petite École Filante
09.2018 - Current
Childhood Educator
La Petite École Vision
08.2016 - 08.2018
Secretary
Rayies Food
01.2013 - 06.2016
Customer Service Representative
Johnsons Cosmetics
12.2011 - 02.2013
Bachelor's - Business Administration
Tishreen University