Elizabeth Cromie
Edmonton,AB
Summary
Experienced professional with a public service and administration background seeking a dynamic work environment that values compassion and trust. Educated in assisting diverse patient needs and delivering quality care. Eager to learn and collaborate with WCB Canada.
Overview
8
8
years of professional experience
Work History
Childhood Educator
Little Cabineers Inc.
03.2023 - 04.2024
- Established effective and trusting communication with staff, families, and children to maintain positive relationships.
- Assisted in developing comprehensive documentation for educational programs targeting children and parents.
- Fostered safety, inclusiveness, trust and cultural competence within the parent, child and coworker relationships.
- Implemented strategies for managing challenging behaviors.
Medical Office Administrator
Edmonton Alberta Physiotherapy
Edmonton, AB
02.2020 - 07.2021
- Provided high-quality care for a large caseload of patients while maintaining exceptional organization.
- Coordinated appointment schedules to enhance core and time management for patients and physicians.
- Provided excellent customer service with a professional and positive attitude, fostering strong relationships.
- Diligently assisted patients in returning to work and processing insurance claims.
Medical Office Administrator
Kelowna Chiropractic
06.2016 - 11.2019
- Reduced recovery time for patients with sports and work injuries, aiding their return to work.
- Oversaw the processing of payments for services provided and secured collection of co-payments.
- Ensured compliance with all applicable laws and regulations related to healthcare industry.
- Verified patient insurance coverage, eligibility and benefits.
- Ensured timely resolution of patient and insurance claims for high volume caseload.
Education
Diploma - Medical Office Assistant
Vancouver Career College
Diploma - Early Childhood Education
Sprott Shaw College
Certificate - Emergency Medical Responder
St.Johns Ambulance
WHIMIS And Workplace Saftey
Work Site Saftey
EdmontonSkills
- Friendly Positive Attitude
- 60 WPM Typing / Software Knowledge
- Efficient Multi-Tasker / Keen Focus
- Problem-Solving and Critical Thinking
- Attention to Detail and Creative
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication and Support
- Relationship Building
- Calm Under Pressure /Active Listening
- Organization and Time Management
- Problem Resolution / Conflict Management
- Documentation and Record / Referral
Coursework
- Medical Terminology / Transcribing / Typing
- Computer Programs, Software
- Effective Communication / Conflict Resolution
- WHIMIS Hazards in the Workplace
- Anatomy and Physiology
- Direct Billing to Insurance Providers
- Patient Confidentiality / Building Trusting Relationships
- Time Management and Decision Making
- First Aid Emergency
- Booking Appointments / Patient Care Management
- Customer Service / Phone etiquette
- Making the Workplace Safer
- Compassion and Understanding
References
References available upon request.
Timeline
Childhood Educator
Little Cabineers Inc.
03.2023 - 04.2024
Medical Office Administrator
Edmonton Alberta Physiotherapy
02.2020 - 07.2021
Medical Office Administrator
Kelowna Chiropractic
06.2016 - 11.2019
Diploma - Medical Office Assistant
Vancouver Career College
Diploma - Early Childhood Education
Sprott Shaw College
Certificate - Emergency Medical Responder
St.Johns Ambulance
WHIMIS And Workplace Saftey
Work Site Saftey
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