Miranda Naytowhow
Prince Albert,SK
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Member Service Representative/SGI Issuer
CAA Saskatchewan
Prince Albert, Saskatchewan
05.2023 - 04.2024
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Verified identity information on new accounts using established procedures.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Responded promptly to emails from members seeking assistance.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Assisted colleagues with tasks as needed during peak times of activity.
- Processed cash and check deposits every day.
- Enhanced member relationships by providing excellent service during each interaction.
Cage Supervisor
Northern Lights Casino
Prince Albert, SK
02.2016 - 06.2021
- Received, secured and distributed large sums of money, added funds to casino safe and completed forms and documentation.
- Complied with federal and state regulations by completing required casino forms pertaining to cage transactions.
- Recorded specific details of malfunctioning machines and filed operational reports to obtain necessary maintenance and repair services.
- Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
- Counted, verified and posted armored car deposits.
- Daily balance of the vault at beginning and end of each shift/handover with the next supervisor.
- Verified cash bundles prepared by the Drop team and any monies transferred to the vault.
- Maintained all required transaction records for the vault and verified each cash desk paperwork at the end of cashout.
- Monitoring of VRT and ABM levels for requirements of operations.
Cage Cashier
Northern Lights Casino
Prince Albert, SK
01.2015 - 04.2020
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
- Handled sensitive data with discretion and confidentiality.
- Maintained confidentiality of customers' transactions.
- Processed patron payouts, check-cashing and credit advances.
- Ordered necessary currency, coins or chips to support cage functions.
- Performed check-cashing for patrons based on company policies.
- Validated and payed out TITO tickets and coupons
- Maintained all required transaction records, logs, balance sheets, and reconciliation paperwork.
- Performed accurate data entry.
- Performed the drop and counting of assets for all slot machine and table games.
- collected the full cash boxes and replaced with empty ones.
- transported full boxes to the count room.
- Counted and verified all currency from VRTs, ABMs and BA boxes.
- Entered all transactions into the proper accounts as required by accounting.
- Provided friendly and helpful customer service to service guest and fellow staff.
Sales Associate
PBCN Petro-Canada
Prince Albert, SK
08.2015 - 11.2016
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Management Associate
PBCN Petro-Canada
Prince Albert, SK
12.2012 - 07.2013
- Same duties as a key holder.
- Went to meetings regularly with management.
- Scheduled and coordinated meetings with other supervisors for scheduling purposes.
- Monitored the weekly Drive-off and over-pumps.
- Managed new hire trainings and onboarding to educated employees on company policies and procedures.
- Monitored and filled ABM machine when necessary.
- Monitored the daily dip book and entered the daily cash sales into the computer.
- Daily deposits.
- Made sure the store was in good condition and stocked accordingly before the end of each shift.
Key Holder
PBCN Petro-Canada
Prince Albert, SK
09.2011 - 12.2012
- Maintained store and maintained appearance.
- Signed for incoming shipments in manager's absence.
- Set up visually appealing promotional displays.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained inventory accuracy by counting stock-on-hand and entering data into computer
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Made sure there was $200 float at the beginning and end of each shift.
- Restocking of tobacco products when needed.
Sales Associate
PBCN Petro-Canada
Prince Albert, SK
09.2008 - 09.2011
Education
Some College (No Degree) - Graphic Design And Web Page Development
MacTech Distance Education
2007
High School Diploma -
SIAST Woodland Campus
Prince Albert, SK04.2006
Skills
- Strong computer skills (Microsoft Office XP)
- Strong leadership skills
- Team player
- Adaptable to change
- Data entry
- Work well under pressure, alone and in a group setting
- Strong interpersonal skills
- Customer Service
- Reliable & Trustworthy
- Training & Development
- Extremely organized
- Conflict resolution
Certification
- Anti Harassment
- CannaSell SK
- Checking Identification
- Class 5 Driver's License
- Counterfeit Currency Test
- FINTRAC - Third Party Determination and the Terrorist Act
- FINTRAC Basic
- FINTRAC Advanced
- IT Security Awareness
- Labour Standards
- SGI Certified Licence Issuer
- Workplace Violence
- WHMIS Part 1
- WHMIS Part 2
- WHMIS Part 3
Timeline
Member Service Representative/SGI Issuer
CAA Saskatchewan
05.2023 - 04.2024
Cage Supervisor
Northern Lights Casino
02.2016 - 06.2021
Sales Associate
PBCN Petro-Canada
08.2015 - 11.2016
Cage Cashier
Northern Lights Casino
01.2015 - 04.2020
Management Associate
PBCN Petro-Canada
12.2012 - 07.2013
Key Holder
PBCN Petro-Canada
09.2011 - 12.2012
Sales Associate
PBCN Petro-Canada
09.2008 - 09.2011
Some College (No Degree) - Graphic Design And Web Page Development
MacTech Distance Education
High School Diploma -
SIAST Woodland Campus