Miracle Yaregal
Toronto,ON
Summary
Friendly worker with energetic and helpful demeanor. Adept at operating cash registers and assisting customers throughout checkout process. Successful working in fast-paced and crowded retail environments while maintaining professional attitude. Strong math skills and scheduling flexibility. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
6
6
years of professional experience
Work History
Front End Customer Service
Metro
80 Front St East
02.2019 - 01.2023
- Greeted customers and responded to requests for information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Conducted audits of funds to meet proper accounting, reporting, and disbursement requirements.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
Childcare Provider
Church In The City
152 The Esplanade
07.2018 - 09.2022
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Introduced children to educational games and activities to boost learning.
Host
Firkin On Yonge
207 Yonge St
10.2022 - 05.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Busser/Barback
Firkin On Yonge
Toronto, ON
11.2022 - 05.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Managed inventory, ensuring proper stock levels of liquor, beer, wine, garnishes, ice, and other bar supplies.
- Trained new barbacks and bussers, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
Server
Firkin On Yonge
Toronto, ON
01.2023 - 05.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
St Joseph’s College School
74 Wellesley St West06.2022
Skills
- ID Verification
- Strong in fast-Paced Environment
- Cash Handling
- Staff Supervision
- Efficient Service
- Cooperative Attitude
- Hygiene Standards
- Multitasking proficiency
- Cashier Oversight
- Adaptable and Flexible
- Attentive
Languages
Amharic
Native or Bilingual
Additional Information
smart serve certified
additional work
uber delivery for 8 months
Timeline
Server
Firkin On Yonge
01.2023 - 05.2024
Busser/Barback
Firkin On Yonge
11.2022 - 05.2024
Host
Firkin On Yonge
10.2022 - 05.2024
Front End Customer Service
Metro
02.2019 - 01.2023
Childcare Provider
Church In The City
07.2018 - 09.2022
High School Diploma -
St Joseph’s College School