Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Computer Skills
Reference
Timeline
Generic

Mirabel Amiri

Welland,ON

Summary

Motivated professional with 3+ years in customer service, offering proficiency in data entry and analytical thinking skills. A personable team player committed to continuous, self-directed learning. Aimed to enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Sales Associate

Tommy Hilfiger
11.2023 - 01.2024
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Virtual Administrative Assistant/ Data Entry Clerk

Bismarck
02.2022 - 08.2023
  • Answered phones and transferred or directed callers to appropriate departments and staff members
  • Used Microsoft Office software to prepare reports, memos and documents
  • Planned and implemented remote corporate events and activities via Zoom and other technologies
  • Managed general email account, responding as necessary and directing emails to appropriate team member
  • Researched itineraries, made reservations and booked international and national flights
  • Conducted online research to find address and contact details for specific companies and clients
  • Verified data accuracy by consistently reconciling work with documentation
  • Updated and maintained databases, tracking and improving recordkeeping.

Customer Service Agent

Glutality Company
12.2019 - 01.2022
  • Assisted customers with inquiries regarding products and services through phone, email, and chat
  • Resolved customer complaints quickly and efficiently
  • Collaborated with other departments such as logistics and sales to resolve customer issues
  • Followed up with customers via phone or email after purchase was made to ensure satisfaction
  • Answered incoming calls promptly and professionally within company standards.

Education

Associate of Applied Science: Computer Information Systems Administration (Network Systems Administration Option) -

Niagara College
Welland, ON
07.2025

High School Diploma -

Word of Faith Schools
Delta State, Nigeria
07.2018

Skills

  • Data Management
  • Data Entry
  • Team Collaboration
  • Computer engagement
  • Customer Service
  • Problem resolution
  • Mail Management
  • Microsoft office/word

Languages

English
Native or Bilingual
German

Hobbies

Traveling, working out, 

Computer Skills

  • Microsoft Excel
  • Microsoft Word


Reference

  • Available on request.

Timeline

Sales Associate

Tommy Hilfiger
11.2023 - 01.2024

Virtual Administrative Assistant/ Data Entry Clerk

Bismarck
02.2022 - 08.2023

Customer Service Agent

Glutality Company
12.2019 - 01.2022

Associate of Applied Science: Computer Information Systems Administration (Network Systems Administration Option) -

Niagara College

High School Diploma -

Word of Faith Schools

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Mirabel Amiri