Min Young Kim
Toronto
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Nespresso Canada
05.2021 - Current
- Oversaw daily workloads and workflow for smooth operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Analyze daily, weekly and quarter to date business report to ensure KPIs reports are met
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Visual Merchandising Manager
H&M
09.2016 - 12.2020
- Updated seasonal displays such as windows and mannequins to highlight current product lines.
- Inspired and trained team members in both creative and logistical aspects of visual merchandising, equipping colleagues to design and implement innovative displays.
- Placed prices and descriptive signage to enhance displays and promote items.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Analyze daily and weekly business reports to ensure KPIs are met.
- Responsible for hiring and training of new staff.
Assistant Manager
Kumon Math and Reading
04.2011 - 10.2016
- Welcomed new parents and introduced math and reading program
- Answered any questions regarding Kumon program and assist with booking appointments for assessment.
- Responsible for collecting tuition fee and providing invoice.
- Instructed students with Kumon's math and reading program from age group of 3 to grade 12.
- Designed lesson plans focused on age and level appropriate material.
- Mentored centre staff in applying effective teaching techniques.
Education
Bachelor of Arts - Environmental Studies
University of Toronto
04.2016
Skills
- Issue and conflict resolution
- Organizational skills
- Problem resolution
- Team management
- Planning
- Staff development
- Customer Service and Engagement
Languages
English
Native or Bilingual
Korean
Professional Working
Timeline
Assistant Store Manager
Nespresso Canada
05.2021 - Current
Visual Merchandising Manager
H&M
09.2016 - 12.2020
Assistant Manager
Kumon Math and Reading
04.2011 - 10.2016
Bachelor of Arts - Environmental Studies
University of Toronto
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