Muhammad Usman

• Lead operational and HR strategy for a high-volume retail location, managing over 100 team members and driving performance in a fast-paced environment.
• Oversaw hiring, training, coaching, and team development activities
• Managed compliance, health & safety, and store audit processes
• Implemented retention and performance strategies that increased employee satisfaction
• Partnered with corporate leaders to implement key HR and business initiatives
• Directed operational controls, loss prevention, and budgeting
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.

• Led end-to-end HR functions for a growing digital solutions company, contributing to internal capacity building, recruitment, and compliance.
• Managed full-cycle recruitment and onboarding for technical and non-technical roles
• Maintained Workday HRIS records and improved reporting accuracy
• Advised leadership on employee relations, engagement, and workforce development
• Coordinated internal communications, training, and performance tracking processes
• Supported diversity and inclusion efforts to enhance workplace culture
• Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
• Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
• Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
• Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
• Worked alongside global business leader to deploy new training strategies.

• Directed strategic planning initiatives for a leading government agency, focusing on public engagement, performance optimization, and operational growth.
• Designed business development strategies to improve service delivery across key public channels
• Conducted performance analysis, stakeholder engagement, and budget forecasting
• Led cross-departmental collaboration on key infrastructure and policy initiatives
• Represented the agency in local community and government forums
• Awarded Certificate of Appreciation (2017) for excellence in strategic service delivery
• Conducted thorough site analyses to identify potential challenges or opportunities within proposed developments, optimizing project outcomes.
• Offered strategic advice and consultation to develop, implement and evaluate modifications and enhancements to operations, systems and procedures.

Focus: Financial Reporting, Cost Accounting, HR Planning, Strategic HRM, Talent Development