MINNU SHAJI
Mississauga,ON
Summary
I am a professional Social Worker with extensive experience as a crisis counselor, personal support worker, caregiver, and shelter relief worker. My diverse background includes providing compassionate care, developing personalized care plans, and assisting with daily living activities. I am skilled in crisis intervention, communication, and problem-solving, dedicated to enhancing the well-being and quality of life for those I serve. With a strong commitment to advocacy and empowerment, I excel in creating supportive environments and making a meaningful impact in various social work settings. My empathetic approach ensures effective support and positive outcomes for individuals in need.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crisis Line Counselor( Volunteer)
Toronto Rape Crisis Centre
Toronto, Ontario
01.2023 - Current
- Maintain confidentiality of caller information according to agency policies and procedures.
- Gathered information from callers to assess the severity of their situation and determine the best course of action.
- Provided emotional support to callers in crisis by actively listening and empathizing with their situation.
- Assisted in developing safety plans for callers who were at risk for suicide or self-harm.
- Developed an understanding of various cultural backgrounds in order to better serve diverse populations of callers.
Service Deli Supervisor
Costco Wholesale
Mississauga, Ontario
09.2022 - Current
- Supervised and trained deli staff on proper customer service skills, food safety regulations and product knowledge.
- Resolved conflicts between employees professionally while ensuring that company policies were adhered to at all times.
- Ensured compliance with all applicable health and safety regulations while maintaining a clean work environment.
- Organized training sessions for new hires regarding store policies, job duties and operational procedures related to the service deli section.
Shelter Relief Worker
Nellie's Shelter
Mississauga, Ontario
06.2023 - 02.2024
- Conduct outreach activities such as distributing food, clothing, medical supplies and other resources.
- Developed and implemented strategies to provide relief services to vulnerable populations.
- Prepared detailed reports outlining results achieved through various relief projects.
- worked on a project called 'Women On The Move' for supporting women who are suffering with various disabilities.
Elderly Caregiver
Snehalayam
Kerala, India
06.2021 - 06.2022
- Communicated effectively with family members on progress of client's health condition.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Respected the privacy, dignity and confidentiality of each client served.
- Developed strong relationships with clients based on trust and respect.
Child and Youth Counselor
Inchara Foundation (NGO)
Kerala, India
07.2020 - 12.2020
- Assisted families in understanding the dynamics of family relationships and how they affect their children's behavior.
- Collaborated with other professionals including school personnel, medical providers, social workers, probation officers, court systems. to coordinate services for clients.
- Developed treatment plans and interventions based on assessments of clients' needs.
- Provided individual and group counseling to children and youth.
Disability Support Volunteer
Little Flower Mercy Home
Kerala, India
01.2020 - 12.2020
- Organized and maintained records of volunteer hours and donations.
- Assisted in developing self-care skills such as personal hygiene practices.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Administered medication according to doctor's orders and monitored side effects.
- Helped disabled persons access community resources such as housing options or job training programs.
- Transported clients to appointments, social events, and other activities as needed.
Social Worker Intern
Hind Kusht Nivaran Sangh
Mangalore, India
05.2019 - 12.2019
- Provided guidance on how companies can create supportive environments for LGBT individuals through policy changes and educational initiatives.
- Provided support services for members of the LGBTQ community who have experienced discrimination or harassment.
- Educated colleagues on topics such as gender identity awareness, sexual orientation acceptance, anti-discrimination laws.
- Facilitated workshops related to HIV prevention and sexual health education topics.
- Collaborated with local organizations to coordinate HIV testing events in targeted communities.
Education
PG- Diploma - Community And Justice Services
Sheridan College
Brampton, ON05-2024
Masters in Social Work - Social Work
Shree Devi Institute of Social Work
Mangalore, India04-2018
Skills
- Mental Health Support
- Office Administration
- Client Records Management
- Conflict Resolution
- Counseling
- Crisis Intervention
- Trauma Informed Care
- Stress management
- Active Listening
- Good Communication
- Empathy
Certification
- CPR and First Aid
- Crisis Intervention Training
- Food Safety Certification
- Community Health Worker Certification
Languages
English
Professional
Hindi
Professional
Tamil
Professional
Malayalam
Professional
Timeline
Shelter Relief Worker
Nellie's Shelter
06.2023 - 02.2024
Crisis Line Counselor( Volunteer)
Toronto Rape Crisis Centre
01.2023 - Current
Service Deli Supervisor
Costco Wholesale
09.2022 - Current
Elderly Caregiver
Snehalayam
06.2021 - 06.2022
Child and Youth Counselor
Inchara Foundation (NGO)
07.2020 - 12.2020
Disability Support Volunteer
Little Flower Mercy Home
01.2020 - 12.2020
Social Worker Intern
Hind Kusht Nivaran Sangh
05.2019 - 12.2019
PG- Diploma - Community And Justice Services
Sheridan College
Masters in Social Work - Social Work
Shree Devi Institute of Social Work
- CPR and First Aid
- Crisis Intervention Training
- Food Safety Certification
- Community Health Worker Certification
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