Jodian Jarrett

• Directly supported CEO in completing various complex tasks regarding day-to-day operations
• Managed and supervised 10-15 employees
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments
• Maintained an extensive calendar comprising more than 15 monthly events
• Served as point of contact for IT, payroll, and human resources issues; liaised with 6 board members
• Played a major role in hiring and onboarding; involved in terminations when necessary
• Acted with discretion and professionalism while managing highly confidential information
• Arranged logistics for multiple travel engagements to out-of-town conferences, including booking travel, and hotel accommodations
• Organized materials for quarterly board meetings
• Managed and led special projects, such as various workshops and community outreach programs
• Conducted performance and policy reviews
• Drafted and prepared contracts; hired various contractors to meet operational needs
• Executed basic banking and bookkeeping tasks
• Represented organizations on various campaigns, such as the United Way
• Assisted with grant applications
• Collaborated with organizations to help service clients in need
• Worked with Accreditation Canada and public health officials to ensure organizational standards are maintained
• Established office standards and procedures through weekly meetings to boost productivity
• Leveraged experience with Google Suite of tools, including Gmail, Google Docs, and Calendars
• Monitored office supply inventories; ordered replacement supplies as needed
• Transcribed meeting minutes to support sales, business development, and senior management teams.

● Provided administrative support to CEO and surgeon in a busy ophthalmology clinic.

● Monitored and updated daily calendar for the CEO, Clinicians, and other team members as required.

· Scheduled and organized meetings, appointments, and events.

● Ensured the executive’s calendar was up-to-date and avoided conflicts.

● Screened, prioritized, and responded to emails, letters and other documents on behalf of the executive.

● Handled administrative tasks such as filing, data entry, and document management.

● Promoted office efficiency, coordinated charts, completed insurance forms, and helped patients with diverse needs.

● Coordinated travel plans including flights, accommodation, transportation, and itineraries.

● Prepared travel expense reports and managed travel budgets.

● Prepared agendas, briefing materials, and presentations for meetings.

● Took note of minutes during meetings and followed up on action items.

● Acted as the primary point of contact between the executive and internal/external stakeholders and staff, facilitating communication to ensure smooth workflow.

● Employed critical thinking to break down problems, evaluate solutions, and make appropriate decisions.

● Established relationships with managed care organizations, area clinics, hospitals and insurance companies to expedite payments, resolve issues and deliver the best patient care.

● Handled sensitive information with the utmost confidentiality.

● Maintained a high level of professionalism in all interactions.

● Conducted research on various topics as required by the executive.

● Analyzed data and preparing reports to support decision-making.

● Assisted with personal tasks for the executive, such as managing personal appointments and errands.

Handled personal travel arrangements and other private matters.

• Managed high call volumes of more than 100+ calls daily while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
• Collaborated with team members to share best practices and improve overall team performance in meeting targets.
• Mentored junior staff members to develop their skills, leading to higher performance levels.
• Streamlined workflow processes for improved team efficiency and increased productivity.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.