Minh Hoang Nguyen
Winnipeg,Manitoba
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
5
5
years of professional experience
Work History
Manager
Thai Express
04.2021 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Opened inventory boxes and restocked shelves.
Server
Thuan Thanh Restaurant
01.2019 - 01.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Production Member
Toyota Boshoku Canada
05.2020 - 10.2020
- Reduced downtime for machinery by implementing regular maintenance schedules and troubleshooting issues promptly.
- Collaborated with team members to achieve daily production goals and maintain a positive work environment.
- Assisted in the development of new products, contributing to successful market launches.
- Increased overall product quality through adherence to strict manufacturing guidelines and standards.
- Maintained a safe working environment by following company safety protocols and participating in regular training sessions.
Education
Diploma - Motive Power Technician
Fanshawe College of Applied Arts And Technology
London, ON12.2020
Skills
- Customer Service
- Inventory control
- Organixational skills
- Technical support
- Attention to Detail
- Team building
- Heavy lift ( up to 150 lbs)
Timeline
Manager
Thai Express
04.2021 - Current
Production Member
Toyota Boshoku Canada
05.2020 - 10.2020
Server
Thuan Thanh Restaurant
01.2019 - 01.2021
Diploma - Motive Power Technician
Fanshawe College of Applied Arts And Technology