Summary
Overview
Work History
Education
Skills
Timeline
Manager

Minh Hoang Nguyen

Winnipeg,Manitoba

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.

Overview

5
5
years of professional experience

Work History

Manager

Thai Express
04.2021 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Opened inventory boxes and restocked shelves.

Server

Thuan Thanh Restaurant
01.2019 - 01.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Production Member

Toyota Boshoku Canada
05.2020 - 10.2020
  • Reduced downtime for machinery by implementing regular maintenance schedules and troubleshooting issues promptly.
  • Collaborated with team members to achieve daily production goals and maintain a positive work environment.
  • Assisted in the development of new products, contributing to successful market launches.
  • Increased overall product quality through adherence to strict manufacturing guidelines and standards.
  • Maintained a safe working environment by following company safety protocols and participating in regular training sessions.

Education

Diploma - Motive Power Technician

Fanshawe College of Applied Arts And Technology
London, ON
12.2020

Skills

  • Customer Service
  • Inventory control
  • Organixational skills
  • Technical support
  • Attention to Detail
  • Team building
  • Heavy lift ( up to 150 lbs)

Timeline

Manager

Thai Express
04.2021 - Current

Production Member

Toyota Boshoku Canada
05.2020 - 10.2020

Server

Thuan Thanh Restaurant
01.2019 - 01.2021

Diploma - Motive Power Technician

Fanshawe College of Applied Arts And Technology

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Minh Hoang Nguyen