MINH TRAN
Victoria,British Columbia
Summary
An experienced and dedicated individual with a diverse background in customer service, event management and childcare. I have held various positions giving me unique skillsets and experiences in multiple fields that I feel would make me an asset to any team. My extensive experience in the hospitality industry has helped me develop strong interpersonal and organizational skills along with a strong work ethic. I am committed to providing exceptional customer service, maintaining a positive and collaborative work environment, and contributing to the success of the team and business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Banquet Captain
Delta Hotels Victoria Ocean Pointe Resort
10.2023 - Current
- Supervised and coordinated all aspects of banquet events, ensuring seamless execution and high guest satisfaction scores for all events.
- Strong experience using CI/TY to create and adjust billing according to event needs.
- Utilize various POS systems(including Micros) to efficiently run sales during events.
- Training and leading a diverse team of staff members in service standards, event setup, and guest interaction.
- Assisted in developing and implementing efficient scheduling and staffing strategies, optimizing labor costs while maintaining service excellence.
- Working with kitchen staff to create Adjust and implement meals based on special dietary accommodations.
- Assist monitoring event budgets and inventory levels, ensuring cost-effective operations and minimizing waste through strategic planning.
- Resolved guest concerns promptly and professionally, maintaining a high level of guest satisfaction and loyalty.
Sales Associate
Canna Cabana
05.2023 - 10.2023
- Minimized risk of theft, loss, or damage with proper security for dispensary products
- Helped customers understand different types of products to fit their needs
- Process over one hundred sales daily using multiple POS systems, along with signing customers up for accounts
- Stocking new products for our floor displays, along with fully stocking the store's vault
- Verified client's information for age and eligibility to purchase cannabis.
Banquet Supervisor
Delta Hotel
10.2021 - 09.2022
- Plan and coordinate events including weddings, meetings, and events by working with clients and ensuring their needs are met
- Train and schedule banquet staff and porters to ensure work flows smoothly and everyone can work to the best of their ability
- Manage a staff team of up to eleven with various roles and responsibilities during a variety of events
- Be responsible for bar tills and large amounts of cash during events and after, including making sure income and outcome amounts add up, being a key holder for the safe, and cashing out staff tips
- Ensure the quality of events meets industry standards and adapt to guest needs and wants in a timely fashion
- Collaborate with other departments, such as sales, to ensure events are scheduled correctly
- Work with various third-party vendors to create a seamless environment for guests and staff before and during events
- Perform administrative tasks such as maintaining inventory, ordering supplies, managing stock, and creating reports
- Frequently check the safety of the workplace to ensure all events and staff are compliant with health & safety regulations and standards.
Event Staff
Delta Hotels
12.2018 - 09.2020
- Prepare rooms for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
- Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
- Help patrons select food and beverages by presenting the menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
- Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
- Properly open and pour wine at the table side
- Perform basic cleaning tasks as needed or directed by the supervisor
- Promptly address customer service issues and refer customers to management when necessary.
Child Care Assistant
Kids and Company
12.2017 - 08.2019
- Provide attentive and engaging supervision of children in all classrooms, sleep rooms, outside/walking, and playground activities as a collaborative team member
- Foster open communication and work cooperatively with team members, contributing information on a continuous basis to ensure effective program delivery
- Adhere to all center policies as outlined in the Staff Policy Manual, including but not limited to Behavior Management, Serious Occurrence, Anaphylactic, Technology Use, Fire Drills, Workplace Harassment and Violence, and Health and Safety practices
- Assist with various administrative tasks such as entries for the classroom log book, center communication log book, and timely completion of required emergency and incident reports.
Education
Software Development Diploma - Software Development
Mohawk College
Hamilton, Ontario12-2024
High School Diploma - undefined
Sydenham High School
06.2015
Skills
- Staff Leadership
- Effective Problem Solving
- Time Management
- Strong Customer Service Focus
- Communication
- Attention to Detail
- Technical Proficiency
- Flexibility and Adaptability
Certification
- Serving it right
Timeline
Banquet Captain
Delta Hotels Victoria Ocean Pointe Resort
10.2023 - Current
Sales Associate
Canna Cabana
05.2023 - 10.2023
Banquet Supervisor
Delta Hotel
10.2021 - 09.2022
Event Staff
Delta Hotels
12.2018 - 09.2020
Child Care Assistant
Kids and Company
12.2017 - 08.2019
High School Diploma - undefined
Sydenham High School
- Serving it right
Software Development Diploma - Software Development
Mohawk College
Similar Profiles
Matthew BasilioMatthew Basilio
Sous Chef at Delta Hotels Victoria Ocean Pointe ResortSous Chef at Delta Hotels Victoria Ocean Pointe Resort
Amarjot SinghAmarjot Singh
1st Cook at Delta Hotels By Marriott Grand Okanagan Resort1st Cook at Delta Hotels By Marriott Grand Okanagan Resort
Bilge KirilmisBilge Kirilmis
Housekeeping at Delta Hotels by Marriott Grand- Okanagan ResortHousekeeping at Delta Hotels by Marriott Grand- Okanagan Resort