Amanda Zinn
Victoria,British Columbia
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Boom + Batten Restaurant and Café. Expert in high-volume dining and cash handling, consistently maximizing table turnover while fostering guest engagement. Proven ability to enhance dining experiences through effective upselling techniques and attentive service. Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Server
Boom + Batten Restaurant and Café
06.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Glo Restaurant and Lounge
05.2014 - 06.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
High School Diploma -
01-2004
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- High volume dining
- Task prioritization
- Ordering procedures
- Wine service
- Upselling techniques
- POS operation
- Check payment processing
Languages
English
Timeline
Server - Boom + Batten Restaurant and Café
06.2021 - Current
Server - Glo Restaurant and Lounge
05.2014 - 06.2021
Georges.P Vanier - High School Diploma,
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