Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mingrong Zhang

Toronto,ON

Summary

I excel in leading teams to exceed objectives through training and teamwork. Skilled in managing high-stress situations and transactions with precision, I drive results and maintain professionalism under pressure. Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Safety-focused individual possessing outstanding driving record. Proactive, reliable, and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

15
15
years of professional experience

Work History

Table Games Supervisor

Casino Woodbine
07.2018 - Current
  • Monitored chips purchases, table inventories, and player win ratios.
  • Oversaw area games to maintain security and compliance.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Utilized advanced knowledge of mathematics to verify payouts quickly and accurately during gameplay sessions.
  • Contributed to a positive work environment by promoting teamwork, celebrating team successes, and providing support to colleagues as needed.

Table Games Dealer

Casino Rama
10.2010 - 07.2018
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

Table Games Floor Supervisor

CNE Casino
08.2010 - 09.2010
  • Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.

Cashier

McDonald's Restaurant
03.2010 - 07.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Eastern Commerce CI
Toronto, ON
06.2007

Skills

  • Leading employees
  • Greeting guests
  • Game knowledge
  • Training employees
  • Time Management
  • Valid Driver's License
  • Customer Service
  • Clean Driving Record

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working

Timeline

Table Games Supervisor

Casino Woodbine
07.2018 - Current

Table Games Dealer

Casino Rama
10.2010 - 07.2018

Table Games Floor Supervisor

CNE Casino
08.2010 - 09.2010

Cashier

McDonald's Restaurant
03.2010 - 07.2010

High School Diploma -

Eastern Commerce CI
Mingrong Zhang