Mina Dong
Summary
Proven in high-pressure environments, adeptly balancing multiple tasks to deliver exceptional customer service at JEON JU HYANG Korean Restaurant. Fosters teamwork and collaboration, enhancing staff cohesion and efficiency. Demonstrates strong multitasking and memory retention skills, significantly improving guest satisfaction and dining experience.
Personable and customer-focused with flair for creating positive dining experiences. Possesses strong understanding of menu knowledge and food safety practices, coupled with excellent communication and multitasking skills. Dedicated to providing outstanding service and ensuring guest satisfaction.
Offering friendly and professional demeanor, with willingness to learn and grow in hospitality environment. Brings ability to quickly grasp restaurant operations and deliver high-quality service. Ready to use and develop strong communication and multitasking skills in role.
Overview
2
2
years of professional experience
Work History
Waitress
JEON JU HYANG Korean Restaurant
02.2024 - 10.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Indoor Playground Staff
Jungle Adventure
10.2022 - 03.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Participated in team-building activities to foster teamwork and collaboration.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
Education
High School Diploma -
Innisdale Secondary School (ISS)
95 Little Ave, Barrie, ON L4N 2Z406-2021
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Service prioritization
- Memory retention
Languages
Chinese (Mandarin)
Professional Working
English
Professional Working
Interests
- Food Tourism
- Video Gaming
- Fashion and Style
- I enjoy cooking for friends and family gatherings
- I have a passion for photography and editing photos
- Cooking
- Gym Workouts
Timeline
Waitress
JEON JU HYANG Korean Restaurant
02.2024 - 10.2024
Indoor Playground Staff
Jungle Adventure
10.2022 - 03.2023
High School Diploma -
Innisdale Secondary School (ISS)
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