Min Yoon
Vancouver
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Bank of Montreal
Vancouver, Canada
04.2025 - Current
- Consistently exceed sales targets (YTD 170%) by identifying high-value opportunities for Financial Advisors through proactive client discovery.
- Enhanced client loyalty and retention by delivering tailored financial solutions.
- Resolved customer inquiries efficiently through phone, email, and chat support channels.
- Processed transactions accurately while adhering to banking policies and procedures.
Sales Associate
Browns
Vancouver, Canada
09.2024 - 03.2025
- Delivered exceptional customer service through personal recommendations, driving upselling, and cross-selling opportunities.
- Collaborated with team members to design engaging product displays, elevating the in-store shopping experience.
- Assisted customers in product selection, enhancing overall shopping experience.
- Ranked 3rd in West Canada by selling $29,531 of shoes and shoe care in November 2024.
Area Manager
KNOK
Vancouver, Canada
10.2024 - 02.2025
- Achieved sales goals by selling TELUS products door-to-door, including internet and home security systems.
- Built strong relationships with prospective customers by addressing concerns and tailoring solutions to meet their needs.
- Oversaw daily operations to ensure compliance with company standards and policies.
Education
Bachelor of Business Administration -
Pukyong National University
Busan, Korea02.2023
Skills
- Completed IFIC – Qualified for Mutual Fund Registration
- Professional Fluency in English and Korean
- Customer service
- Active listening
- Critical thinking
- Customer relations
Timeline
Customer Service Representative
Bank of Montreal
04.2025 - Current
Area Manager
KNOK
10.2024 - 02.2025
Sales Associate
Browns
09.2024 - 03.2025
Bachelor of Business Administration -
Pukyong National University