Milly Tsai
Richmond,BC
Summary
- Excel in effective and positive communications through organizing meetings between 5 high level executives at Swagman.
- Excel in setting up and organized schedule through planning meeting with 2 to 3 different clients and vendors at Globe Series.
- Excel in emotional intelligence and relationship building from daily customer services for different customer at Noon- Select luxury trading company.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist/Marketing and Social Media Coordinator
Rigi Skincare
Vancouver, British Columbia
10.2024 - Current
- Launched social media channels and developed content such as, but not limited to, blog posts and videos.
- Communicated with the customer online in a timely and friendly manner to provide effective customer service.
- Book the appointment and arrange the schedule for the technician and customers.
Executive Assistant & Receptionist
Swagman
Penticton, British Columbia
12.2023 - Current
- Monitored incoming emails and responded accordingly in a timely manner
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities
- Arrange upcoming meetings and book the meeting room
- Receiving guests and arranging to related marketing sales
SOCIAL MEDIA EDITOR/ CUSTOMER SERVICE/Front Desk Receptionist
Noon Select
Taichung, Taiwan
06.2022 - 08.2023
- Launched social media channels and developed contents such as but not limited to blog posts and videos
- Communicated with the customer online or in person in a timely and friendly manner to provide the effective customer service
- Following up the trend of luxury goods to be professionalism
- Place the order on a daily basis to ensure the inventory costs are accurate and ensured discounts were correct and properly book keeped
- Packaged luxury goods with proper protective packaging and correct tags to ensure top-notch customer service
EVENT PLANNING COOPORATION
GOLBE SERIRES
Vancouver, British Columbia
01.2022 - 06.2022
- Organized meetings between 2 to 3 clients and vendors to discuss details of upcoming event
- Oversaw planning of the event and ensured that each speaker had sufficient time for their speech
- Hosted and planned events for both in-person and virtual event
Education
Diploma, Marketing Management, option Tourism Management -
British Columbia Institution of Technology
BC, Canada08.2024
BS, Hospitality and Tourism Management -
San Diego State University
San Diego, CA05.2020
Skills
- Cutomer Services
- Microsoft Programs (Word, Outlook, Excel, Power Point)
- Appointment Setting
- Leadership
- Autonomous
- Detail-oriented
- Conflict Resolution/ Relationship Building
- Emotional intelligence
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Front Desk Receptionist/Marketing and Social Media Coordinator
Rigi Skincare
10.2024 - Current
Executive Assistant & Receptionist
Swagman
12.2023 - Current
SOCIAL MEDIA EDITOR/ CUSTOMER SERVICE/Front Desk Receptionist
Noon Select
06.2022 - 08.2023
EVENT PLANNING COOPORATION
GOLBE SERIRES
01.2022 - 06.2022
Diploma, Marketing Management, option Tourism Management -
British Columbia Institution of Technology
BS, Hospitality and Tourism Management -
San Diego State University