Millie Kroetsch
Edmonton,Canada
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
PROPERTY MANAGER
Mainstreet Rental Properties
Edmonton, AB
01.2017 - 03.2019
- Negotiated and finalized lease terms and agreements.
- Verified continuous compliance with state and federal regulations and retained related documentation.
- Marketed vacancies through social media and partnerships with local leasing agents.
- Investigated and resolved tenant complaints, following management rules and regulations.
- Prepared and administered contracts for provision of property services, such as cleaning, maintenance and security services.
- Kept updated records of property vacancies and lease renewals to proactively fill open units.
ADMINISTRATION ASSISTANT
Fire Protection
Edmonton, AB
04.2015 - 08.2017
- Established professional and collaborative working relationships with company associates and external parties.
- Coordinated equipment maintenance and repairs to maintain office productivity.
- Prepared purchase requisitions and requests for payment, informing managers of resources required.
- Utilized financial reporting software to generate financial statements and create reports.
- Utilized sign-in and badge systems to screen and monitor visitors.
Accounts Receivable Clerk
Capital Packers
Edmonton, AB
06.2012 - 02.2015
- Determined charges for services requested and arranged for billing.
- Analyzed and collected customer information to prepare product or service reports.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
ASSISTANT MANAGER
United Furniture store
Edmonton, AB
08.2001 - 02.2006
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Communicated with clients to address questions, concerns and needs and provide quality customer service.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Analyzed market and competitor trends to assess customer preferences and introduce new products.
Education
Diploma - Business Administration Management
CDI COLLEGE
Edmonton, AB06.2010
Diploma - Travel & Tourism
CDI COLLEGE
Edmonton, AB06.2004
Skills
- Complaints Investigation
- Administrative Leadership
- Vacancy Marketing
- Deposits Management
- Property Service Contract Administration
- Property Management Software Understanding
- Tenant and Eviction Laws
- Financial Budgeting and Reporting
- Building Operations
- Property Management Systems
Certification
Certify Travel Consultant
Languages
Spanish
Native or Bilingual
Timeline
PROPERTY MANAGER
Mainstreet Rental Properties
01.2017 - 03.2019
ADMINISTRATION ASSISTANT
Fire Protection
04.2015 - 08.2017
Accounts Receivable Clerk
Capital Packers
06.2012 - 02.2015
ASSISTANT MANAGER
United Furniture store
08.2001 - 02.2006
Diploma - Business Administration Management
CDI COLLEGE
Diploma - Travel & Tourism
CDI COLLEGE