MILLICENT MUPFUPI
EDMONTON,Canada
Summary
Aiming to evolve within BAT and apply my recently acquired master’s degree in an area that I am passionate about, which is people. I am highly driven and detail-oriented with over 10 years of work experience gained in sales and marketing, coaching, counseling, diversity, and inclusion, as well as in training and development roles. I possess strong analytical, interpersonal,and leadership skills evidenced daily in my role as the territory manager for Leduc where I act as a thought leader and business partner to our customers and within my team. My goal has always been to lead with empathy, innovation, and personally challenge myself and others to excel.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Territory Manager
IMPERIAL TOBACCO CANADA
01.2019 - Current
- Collaborate with cross-functional teams to deliver on KPI’s such as share growth, volume management, customer education, new product launches, revenue growth management and route to market optimization
- Act as business partner for retailers and middle person for ITCAN, driving win-win-win outcomes
- Started various initiatives to support peers in sharing best practices across regions, districts and leveraged previous coaching skills with new hires
- Received recognition from RSM for innovation in communicating and training customers through cycle objectives
- Won award for regional performance including share growth, sharing best practices, and store level engagement
- Serving a second year as a member of the Diversity and Inclusion Council. Led focus groups, as well as active participation in planning, reflection and communication of council activities to
- Drove D&I, advocacy and volunteer initiatives in the Western Region, working closely with RSM and management to engage the region
Inside Sales Agent
Aerotek ( Imperial Tobacco Canada- Contractor)
01.2018 - 01.2019
- Responsible for Inside Sales Territory KPI’s including meeting SAT targets, managing Route to Market Optimization and executing cycle activities for assigned territory
- Utilized various back office systems including Narro, V3, and SAP for reporting on behalf of Inside Sales West District as well as supporting representatives in the field
- Coach in the “Buddy” Program to help in cross training of new agents to ensure quality performance and share best practices
Cultural Advisor and Program Educator
Walt Disney World Animal Kingdom
01.2016 - 01.2018
- Primary role as an Educator within the Animal, Science and Education team
- Sharing learnings from community development and conservation experience gained in Zimbabwe
- Collaborated with trainers to develop more culturally sensitive material and dialogue
- As well as training other staff on the same matters
Local Sales & Marketing Manager
THE HIDE & CHANGA SAFARI CAMP
01.2014 - 01.2016
- Grew company market share and expanded base of new partners locally, to complement the revenue gained from international markets
- Oversaw pricing, incentives and rate distribution for local partners
- Utilized Customer Relationship Management skills to liaise with various stakeholders and spearheaded crucial negotiations with distributors as well as suppliers
Education
Master in Counselling Psychology -
Yorkville University
01.2020
Bachelor of Technology Hospitality & Tourism Management - Management
Chinhoyi University of Technology
ZIMBABWE01.2014
Trained as a Culturally Competent Coach and Counsellor - undefined
Narrative Therapy Institute
01.2023
Skills
- Strong Interpersonal Skills
- Analytical skills
- Negotiation and Mediation
- Communication
- Collaboration
- Leadership
- Critical thinking
- Coaching
Training
Crucial Conversations Training The Crucial Conversation Pathway via The GRID -2023
Affiliations
- Canadian Counselling and Psychotherapy Association 2022 - present
Certification
Certified Narrative Therapist/Coach
Timeline
Territory Manager
IMPERIAL TOBACCO CANADA
01.2019 - Current
Inside Sales Agent
Aerotek ( Imperial Tobacco Canada- Contractor)
01.2018 - 01.2019
Cultural Advisor and Program Educator
Walt Disney World Animal Kingdom
01.2016 - 01.2018
Local Sales & Marketing Manager
THE HIDE & CHANGA SAFARI CAMP
01.2014 - 01.2016
Trained as a Culturally Competent Coach and Counsellor - undefined
Narrative Therapy Institute
Master in Counselling Psychology -
Yorkville University
Bachelor of Technology Hospitality & Tourism Management - Management
Chinhoyi University of Technology
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