Overview
Work History
Education
Skills
Languages
Relevantskill
Timeline
Generic

Milkias Yohannes

Delivery driver
Toronto,ON

Overview

5
5
years of professional experience

Work History

Customer Service Representative

DHL Supply Chain
01.2018 - 10.2020
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to develop and implement creative solutions to complex problems.

Delivery Driver

DHL Express
11.2020 - 01.2023
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed strong communication and organizational skills through working on group projects.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Engineering College Program -

Mai Nefhi College of Engineering
Asmara

Skills

  • Ambitious and self-motivated individual with professional customer service experience
  • Work well in fast-paced environments; friendly multitasker
  • Excellent communication and interpersonal skills; able to establish effective relationships with all individuals
  • Able to successfully resolve customer complaints in a professional and courteous manner
  • Energetic, friendly and willing to take initiative and new responsibilities
  • Warmly welcome customers, handle cash (cash, debit, credit card)
  • Assist fellow staff in completion of duties and always ready to perform additional assigned tasks
  • Always cheerful in all circumstances, especially during stressful, challenging situations

Languages

English
Full Professional

Relevantskill

EMPLOYMENT

Timeline

Delivery Driver

DHL Express
11.2020 - 01.2023

Customer Service Representative

DHL Supply Chain
01.2018 - 10.2020

Engineering College Program -

Mai Nefhi College of Engineering

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Milkias YohannesDelivery driver