Milka Futsum Mesfun
Calgary,AB
Summary
∙ Friendly and enthusiastic who is able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
∙ Goal-oriented dedicated to high levels of customer satisfaction .
∙ Passionate and motivated, with a drive for excellence.
∙ Very fast to learn and understand new tasks.
Overview
5
5
years of professional experience
Work History
Order Packer
Cougars Book Store Mount Royal University
09.2022 - Current
- Completed daily orders with expert picking and packing of shipments.
- Greeted customers and directed to requested products.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Interacted with guests in friendly and knowledgeable way.
- Promoted available resources and connected individuals with services.
- Created safe work environment by complying with safety, health and security requirements.
Shift Manager (Guest Experience Leader)
CHIRP INDUSTRY
09.2018 - Current
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Have received First Aid, Food Safety and Leadership transitioning Certificate
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Increased customer satisfaction by resolving issues.
Education
Bachelor of Nursing - Bachelor of Nursing
University of Mount Royal
Calgary, AB12.2025
High School Diploma -
SAINT FRANCIS HIGH SCHOOL
Calgary, AB06.2019
High School Diploma -
ERITREAN INTERNATIONAL SCHOOL
RIYADH, SAUDI ARABIA 06.2017
Skills
- Consist of Computer Diploma Certificate
- Spoken and written language include Arabic, Tigrinya and English
- Active Listener and learner
- Able to work cooperatively
- Good organization skills and time management
- Inventory controls
- Accurate money handling
- Training and mentoring
Additional Information
Volunteer
-volunteer with English as a second language at Mount Royal university since September 2021
-Calgary services helped middle school with home work and assignments
-Roland McDonald’s house
Certifications
-2nd year clinical experience with Basic life support certification and first aid level C certification
-Naloxone certification
-Harm reduction and by stander certification
-food safety certification
-Leadership transition certification
-Whims certification
Timeline
Order Packer
Cougars Book Store Mount Royal University
09.2022 - Current
Shift Manager (Guest Experience Leader)
CHIRP INDUSTRY
09.2018 - Current
Bachelor of Nursing - Bachelor of Nursing
University of Mount Royal
High School Diploma -
SAINT FRANCIS HIGH SCHOOL
High School Diploma -
ERITREAN INTERNATIONAL SCHOOL
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