Milissa Jouan
Drayton Valley,AB
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. A mother of 2 boys, loves spending time volunteering in the school, throughout the classes, and wherever needed. Always offering a hand with extracurricular activities, coaching my sons t-ball team. Love spending time with my family, camping, boating, hunting, fishing, swimming, golfing!
Overview
6
6
years of professional experience
Work History
Assistant Manager
Rexall Pharmacy
Drayton Valley, Ab
06.2014 - 10.2017
- Coordinated customer service initiatives to enhance patient experience.
- Managed customer service inquiries and complaints in a timely manner.
- Supported team in resolving customer inquiries and issues promptly.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Conducted inventory checks and ensured accurate stock levels.
Customer Service Manager
Walmart
Drayton Valley, Alberta
02.2012 - 06.2014
- Supervised customer service team to enhance service quality and efficiency.
- Resolved customer complaints through effective communication and problem-solving skills.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Trained new staff on company policies and customer interaction techniques.
- Managed scheduling to ensure adequate coverage during peak hours.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
High School Diploma -
Holy Trinity Academy
Drayton Valley06-2014
Skills
- Customer service
- Client relationship management
- Team supervision
- Schedule management
- Inventory management
- Sales forecasting
- Conflict resolution
Affiliations
- School Volunteer
- Parent Council Engagement
Timeline
Assistant Manager
Rexall Pharmacy
06.2014 - 10.2017
Customer Service Manager
Walmart
02.2012 - 06.2014
High School Diploma -
Holy Trinity Academy