Émilie Lagacé
Office Administrator
Greater Sudbury,ON
Overview
5
5
years of professional experience
Work History
Dental Administrative Assistant
Dr. Robert Bouclin Periodontist
Ottawa, ON
09.2022 - Current
- Greeted and checked in patients, verified insurance information, collected payments, scheduled appointments and managed patient records.
- Answered and managed incoming calls and emails.
- Coordinated referrals between general dentists and specialists when necessary.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Dental Administrative Assistant
Chelmsford Dental Clinic
Chelmsford, ON
08.2020 - 08.2022
- Arranged documents for insurance claims.
- Took customer payments and billed insurance companies for remaining balance.
- Ensured that all necessary forms were completed accurately before a patient's appointment.
Education
HARP Certification
Willis College
Ottawa, ON11-2022
Dental Reception And Administration - School of Health & Community Services (HCS)
Durham College
Oshawa, ON05.2020
Skills
- Knowledge of dental terminology
- Dentrix and ABEL Dent proficiency
- Multitasking
- Patient Flow Management
- Data entry
- Patient care coordination
- Scheduling management
- Treatment Planning
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
HARP Certified
Timeline
Dental Administrative Assistant
Dr. Robert Bouclin Periodontist
09.2022 - Current
Dental Administrative Assistant
Chelmsford Dental Clinic
08.2020 - 08.2022
Dental Reception And Administration - School of Health & Community Services (HCS)
Durham College
HARP Certification
Willis College