Milica Mandic
Manhattan Beach,CA
Summary
Highly accomplished people leader with a proven track record in driving exceptional customer experience and business growth. Leadership experience spans over 10+ years, characterized by strategic planning, growth mindset leadership, and innovative thinking to maximize business profitability and creatively solve problems. Expertise lie in building culture and inspiring teams to achieve optimal business results. Fashion and creating connections with clients will forever remain my true passion.
Overview
17
17
years of professional experience
Work History
General Manager
ALO
09.2022 - Current
- Recruited, hired and trained staff of 25 for new store location in Manhattan Village.
- Created community and clientele strategy to drive traffic, brand awareness and incremental sales.
- Supported district as MOD expert for new store grand opening weekends.
- Analyzed business trends and created business strategies, connecting actions to impact KPI's.
- Successfully managed roll out of many company initiatives, such as Legion, Zipline, RFID inventory control and FLOW selling model.
- Recognized by Director of Retail for providing “Gold Standard” store Experience.
- Currently driving #1 conversion in West YTD, #2 conversion in Brand YTD.
General Manager
ATHLETA
03.2016 - 09.2022
Acting General Manager
ATHLETA
08.2015 - 03.2016
Assistant Manager
ATHLETA
10.2014 - 08.2015
- Managed highest volume store in LA, and led team to historical high in 2020.
- Collaborated with HQ teams as brand lab store, testing all "store of the future" concepts in 2022.
- Trained new store teams on brand vision and customer experience expectations.
- Grew incremental traffic through clientele and community strategies.
- Increased employee performance and retention, resulting in high performance and internal promotions.
- Recognized for driving exceptional KPI's and historical high in tenure as GM of Santa Monica location.
- Recognized for top Credit Card Activation in brand over Black Friday weekend in 2020.
- Recognized as top AM in company in 2015, for driving performance KPI's, credit card penetration and community strategy.
Category Manager
VICTORIA'S SECRET
03.2013 - 10.2014
Sales Supervisor
VICTORIA'S SECRET
10.2009 - 03.2013
Sales Associate
VICTORIA'S SECRET
05.2006 - 10.2009
Education
Bachelor of Arts - Communication, Dance
MICHIGAN STATE UNIVERSITY
Skills
- Learning and Development
- Trilingual in English, Serbian and Croatian
- High Emotional Intelligence
- Community Management and Clienteling
- Event Planning
- Excellent Verbal and Written Communication
- Profit and Loss
- Talent Recruiting, Hiring and Retention
Timeline
General Manager
ALO
09.2022 - Current
General Manager
ATHLETA
03.2016 - 09.2022
Acting General Manager
ATHLETA
08.2015 - 03.2016
Assistant Manager
ATHLETA
10.2014 - 08.2015
Category Manager
VICTORIA'S SECRET
03.2013 - 10.2014
Sales Supervisor
VICTORIA'S SECRET
10.2009 - 03.2013
Sales Associate
VICTORIA'S SECRET
05.2006 - 10.2009
Bachelor of Arts - Communication, Dance
MICHIGAN STATE UNIVERSITY
Similar Profiles
Patricia SheltonPatricia Shelton
Assembly Worker at AloAssembly Worker at Alo
Jenna LawsonJenna Lawson
Sales and Service Representative at AloSales and Service Representative at Alo
LAUREN FUENTESLAUREN FUENTES
Sales Associate at AloSales Associate at Alo
Jade JuveJade Juve
Sales Associate at AloSales Associate at Alo
ADRIEN DURBANADRIEN DURBAN
Senior Car Specialist & Private Sales Manager at Bonhams CarsSenior Car Specialist & Private Sales Manager at Bonhams Cars