CATHERINE MODUPE SANWO

• Provide administrative support to the team across all branches
• Schedule meetings and appointments and general office duties
• Manage over 20 team members and delegate tasks
• Resolve escalations and ensure a smooth student journey
• Conduct Training sessions and help build a world-class team of counselors
• Generated new business with marketing initiatives and strategic plans.
• Collaborate with internal and external stakeholders to achieve set target
• Meet Allotted Team targets (Leads, Applications, and Visas) and contribute to developing astrong and efficient counseling team
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profit.
• I negotiated and closed long-term agreements with new clients in the assigned territory.
• Working on timely reporting to the General manager
• Manage student applications, spreadsheets, files and confidential student data with a high degree of accuracy and efficiency, confidentiality, and by Privacy legislation
• MARKETING AND RELATIONSHIP BUILDING RESPONSIBILITIES
• Assess local market conditions and identify current and prospective sales opportunities
• Develop forecasts, financial objectives and business plans
• Establish effective working relationships with partners to foster collaboration and cooperation
• Negotiating contracts with new partners to ensure they comply with company standards.
• Established relationships with key decision-makers within the customer's organization to promote growth and retention.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Taught consultative selling techniques to new and existing staff members to build expertise.
• Monitored market trends and competitor activities to identify areas of potential opportunity.
• Developed new proposals, contracts, and procedures to draw in more clients and streamline work operations.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.

• Directs the counseling team by checking for compliance with each university’s requirements for admissions
• Come up with creativity on how the counseling team would dispense their role effectively
• Developed and maintained relationships with clients and suppliers through account development.
• Train and update team member on the updates on requirements and admissions for each country
• Provide all necessary strategies to convert inquiries in order to meet targets and goals and complete academic consideration of each applicant
• Resolved staff member conflicts by actively listening to concerns and finding appropriate middle ground.
• Prepare Students for interviews and every other requirement for admission
• Prepare and brief other members of the team regarding discount and scholarship awards
• Assign daily, monthly, or yearly tasks to team member
• Makes sure Counseling team meets their departmental goals
• Review team members reports, give feedback, and send it to the Manager
• Cross-train existing employees to maximize team agility and performance.
• Onboarded new employees with training and new hire documentation.
• Accomplished multiple tasks within established timeframes.
• Maintained a professional, organized, and safe environment for employees and patrons.
• Planned and budgeted accurately to provide businesses with the resources needed to operate smoothly.
• Communicated clearly with employees and stakeholders to keep everyone on the same page and working toward established business goals.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Maximized performance by monitoring daily activities and mentoring team members.

• A lead call enquires who registered for or attended our events.

• Help the students find the best university with worldwide recognition that are offering excellent education suitable for them.

• Meet students face-to-face

• Assess inquiries and applications; Academic background

• Discuss Student options at lead stage based on their financial suitability

• Attend Education Events overseas

• Plan Recruitment Trips in the target market

• Assess student's application to meet the entry requirements at the University, pay the required deposit and fees when joining the university and ensure their application is not forged or fraudulent
• Monitored project progress, identified risks, and took corrective action as needed.
• Facilitated workshops to collect project requirements and user feedback.
• Doing general administrative work, preparing appropriate spreadsheets, emailing, and ensuring the office is running smoothly for all the University of Greenwich enquiries
• Help with the planning, preparation and running of the British Council and BCIE Fairs whenever the University of Greenwich attends them
• Familiarity with any current and new courses, procedures, etc
• Developed and implemented fair plans and budgets to ensure successful execution.
• At the University of Greenwich, such that I can counsel the student correctly and only take in their applications if they are able to gain admission.