Milad Nadernejad
Ottawa
Summary
Operations leader with a proven record of elevating store performance, leading large-scale projects, and developing capability-building programs. Recognized for outstanding operational execution, cross-functional leadership, and driving consistent standards across high-volume retail environments.
Overview
10
10
years of professional experience
Work History
Operations Lead
Sephora Canada
Orleans
09.2023 - Current
- Lead operational programs, compliance, inventory flow, and day-to-day execution supporting strategic retail initiatives.
- Directed operational readiness and execution for the store's largest remodel (FFP), coordinating cross-functional teams and workflows.
- Delivered structured training and coaching to strengthen operational capability.
- Conducted KPI analysis and improved processes for accuracy and efficiency.
- Supported promotions, system updates, and merchandising transitions.
- Achievements: Best in Class Operations (2024), Highest OPEX Score (2024), Lowest Off-Assortment (2024)
Operations Consultant
Sephora Canada
Ottawa
08.2022 - 09.2023
- Supported multi-site operations and training rollouts.
- Developed SOPs, operational guides, and visual standards.
- Enhanced execution through onboarding, coaching, and workflow optimization.
Accreditation Coordinator (contract)
Razieh Firouz Hospital
Kerman
03.2016 - 06.2020
- Led compliance audits and SOP alignment.
- Developed accreditation documentation and process guides.
- Published research on patient safety culture.
Founder & Manager
Behtees Internet Café
Kerman
06.2015 - 08.2022
- Managed operations, training, workflow design, and customer experience.
Education
Bachelor of Science - Health Services Administration
Iran University of Medical Sciences
Tehran, Iran06-2014
Skills
- Retail Operations Management
- Multi-Site Support & Execution
- Compliance & SOP Development
- Training & Capability Building
- Project Management & Rollouts
- Store Remodels / Transitions
- Inventory Control & Accuracy
- KPI Reporting & Analysis
- Cross-Functional Collaboration
- Process Improvement
- Promotional Execution
- Vendor Coordination
- Excel (Advanced)
- PowerPoint
- SQL (Intermediate)
- Tableau (Basic)
- Inventory & POS Systems
- Project Management Tools
Timeline
Operations Lead
Sephora Canada
09.2023 - Current
Operations Consultant
Sephora Canada
08.2022 - 09.2023
Accreditation Coordinator (contract)
Razieh Firouz Hospital
03.2016 - 06.2020
Founder & Manager
Behtees Internet Café
06.2015 - 08.2022
Bachelor of Science - Health Services Administration
Iran University of Medical Sciences