Athira Renjan
Ottawa,ON
Summary
Professional Summary
Results-driven Operations Lead, Customer Service Associate, and Key Holder with a strong background in retail operations, team leadership, and customer engagement. Skilled in managing daily store functions, optimizing processes, and ensuring seamless customer experiences. Adept at handling high-pressure environments, supervising teams, and executing operational strategies to improve efficiency and sales. Experienced in opening/closing procedures, cash handling, and inventory management. Recognized for strong problem-solving abilities, leadership, and dedication to providing exceptional service.
Overview
4
4
years of professional experience
Work History
Operations Lead
Saks OFF 5TH
11.2024 - Current
- Guide the team in achieving sales targets and executing company initiatives.
- Provide feedback to management on associate performance and assist in training associates on processes, standards, tasks, and product knowledge.
- Manage store opening and closing procedures and oversee daily operational tasks.
- Oversee operational store reporting to ensure accuracy and compliance.
Customer Service Associate
Walmart
04.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Key Holder
Reliance Trends
11.2020 - 12.2022
- Oversaw all store operations, including opening and closing procedures, inventory management, and customer service
- Managed store cleanliness, re-stocking, and visual merchandising in alignment with company directives
- Collaborated with the Store Manager and team to ensure adherence to company policies and standards
- Ensured store was opened and closed in a timely manner according to company policies.
Education
Post-Diploma - Supply Chain Management
Algonquin College of Applied Arts And Technology
08.2024
Post-Diploma - Project Management
Algonquin College of Applied Arts And Technology
09.2023
BTech - Civil Engineering
SNGCE
09.2020
Skills
- Retail Operations Management
- Customer Service Excellence
- Store Opening & Closing Procedures
- Team Collaboration & Leadership
- Strong Communication Skills
- Loss prevention strategies
- Operational efficiency
- Scheduling coordination
Availability
Monday-Sunday (Full day availability)
Timeline
Operations Lead
Saks OFF 5TH
11.2024 - Current
Customer Service Associate
Walmart
04.2023 - Current
Key Holder
Reliance Trends
11.2020 - 12.2022
Post-Diploma - Project Management
Algonquin College of Applied Arts And Technology
BTech - Civil Engineering
SNGCE
Post-Diploma - Supply Chain Management
Algonquin College of Applied Arts And Technology
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