Maryam Khalilvand
London,ON
Summary
Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Costumer Service Representative
Jombo Chain Store
01.2020 - 01.2022
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with product information, order placement, and issue resolution.
- Resolve customer complaints and escalate complex issues to appropriate departments for resolution.
- Process returns, exchanges, and refunds according to company policies.
- Maintain accurate records of customer interactions and transactions in CRM system.
- Collaborate with sales and technical support teams to ensure a seamless customer experience.
Cashier
Refah Food Chain Store
01.2019 - 04.2020
- Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Loaded and unloaded orders at customer's homes or locations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Picked quality and accurate items for 100+ daily customer orders.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Master of Science - Chemistry
Western University
London, On09.2022
Bachelor of Science - Chemistry
Sharif University
Tehran, Iran09.2018
Skills
- Product Knowledge
- Cash Register Operation
- Customer Complaint Resolution
- Online Ordering Familiarity
- Customer Relations
- Flexible & Adaptable
- Supervision
- Organizational Skills
- Excellent Communication
- Adaptability
- Task Prioritization
- Flexible Schedule
Languages
English
Full Professional
Persian
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Costumer Service Representative
Jombo Chain Store
01.2020 - 01.2022
Cashier
Refah Food Chain Store
01.2019 - 04.2020
Master of Science - Chemistry
Western University
Bachelor of Science - Chemistry
Sharif University