Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Costumer Service Representative
Jombo Chain Store
01.2020 - 01.2022
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Assist customers with product information, order placement, and issue resolution.
Resolve customer complaints and escalate complex issues to appropriate departments for resolution.
Process returns, exchanges, and refunds according to company policies.
Maintain accurate records of customer interactions and transactions in CRM system.
Collaborate with sales and technical support teams to ensure a seamless customer experience.
Cashier
Refah Food Chain Store
01.2019 - 04.2020
Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
Worked productively with customers to meet order requirements and service expectations.
Consistently met deadlines and quality goals for accuracy and timeliness.
Loaded and unloaded orders at customer's homes or locations.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Reviews orders prior to pick up for accuracy and purchase-by dates.
Industrial Electrician at Harry Jombo And Sons Enterprise (Antan Producing Limited Contractor)Industrial Electrician at Harry Jombo And Sons Enterprise (Antan Producing Limited Contractor)