Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maryam Khalilvand

London,ON

Summary

Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

3
3
years of professional experience

Work History

Costumer Service Representative

Jombo Chain Store
01.2020 - 01.2022
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Assist customers with product information, order placement, and issue resolution.
  • Resolve customer complaints and escalate complex issues to appropriate departments for resolution.
  • Process returns, exchanges, and refunds according to company policies.
  • Maintain accurate records of customer interactions and transactions in CRM system.
  • Collaborate with sales and technical support teams to ensure a seamless customer experience.

Cashier

Refah Food Chain Store
01.2019 - 04.2020
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Loaded and unloaded orders at customer's homes or locations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Picked quality and accurate items for 100+ daily customer orders.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

Master of Science - Chemistry

Western University
London, On
09.2022

Bachelor of Science - Chemistry

Sharif University
Tehran, Iran
09.2018

Skills

  • Product Knowledge
  • Cash Register Operation
  • Customer Complaint Resolution
  • Online Ordering Familiarity
  • Customer Relations
  • Flexible & Adaptable
  • Supervision
  • Organizational Skills
  • Excellent Communication
  • Adaptability
  • Task Prioritization
  • Flexible Schedule

Languages

English
Full Professional
Persian
Native or Bilingual
Turkish
Native or Bilingual

Timeline

Costumer Service Representative

Jombo Chain Store
01.2020 - 01.2022

Cashier

Refah Food Chain Store
01.2019 - 04.2020

Master of Science - Chemistry

Western University

Bachelor of Science - Chemistry

Sharif University
Maryam Khalilvand