MIKHAIL GOGOL
Chateauguay
Summary
Professional with strong expertise in client relations, negotiation, and market analysis. Adept at fostering team collaboration and consistently achieving high-impact results. Highly adaptable, with skills in logistical planning, risk management, and regulatory compliance. Known for reliability and flexibility in dynamic environments.
Overview
10
10
years of professional experience
Work History
Transport Broker
Fuel Transport
01.2016 - Current
- Negotiating rates with third party agents and finding dedicated carriers on different lanes cross border, domestic and local.
- Negotiating rates with clients via spot bids.
- Managing EDI support and updates.
- Assisting client meetings and review of score cards and upcoming needs.
- Availability 24/7 for potential challenges from afterhours internal team, carriers or clients.
- Managing a multitasking environment while handling multiple logistic accounts in both languages.
- Consistently delivering exceptional client service and transparent communication with clients and carriers.
- Exceeded targets by developing and maintaining strong relationships and understanding the needs.
- Developing strong relationships with clients, earning their trust and loyalty through consistent communication and execution of promises.
- Adapting to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
- Managing emotions and execute professionally in frequent high stress situations.
- Fostered team environment that encouraged knowledge sharing and collaboration, leading to improved brokerage services.
- Mentored multiple junior brokers and customer service agents including afterhours staff enhancing team performance through knowledge sharing.
- Met with members to understand goals and recommend solutions to fit specific needs.
Education
College - Business Management
Cegep Andre-Laurendeau
LaSalle, QC06.2015
Skills
- Business Growth
- Compliance requirements
- Negotiation expertise
- Relationship Management
- Risk Mitigation
- Market dynamics
- Industry Research
- Portfolio Management
- Claims reporting systems
- Decision-Making
- Customer Service
- Team Collaboration
- Strategic Planning
- Customer Needs Assessment
- Relationship Building
- Microsoft Office
- Team Leadership
- Critical Thinking
- Price Negotiation
- Cost Calculations
- Market Analysis
- Profit management
- Documentation
- Coaching and Mentoring
- Know Your Customer
- Account Management
- Business relationship building
LANGUAGES
English - Full Professional
Native or Bilingual
French - Full Professional
Native or Bilingual
Russian - Native or Bilingual
Timeline
Transport Broker
Fuel Transport
01.2016 - Current
College - Business Management
Cegep Andre-Laurendeau
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