Mikhail Gogol
Chateauguay,QC
Overview
9
9
years of professional experience
Work History
Transport Broker
Fuel Transport
LaSalle, QC
01.2016 - Current
- Providing exceptional customer service, addressing any concerns or questions from clients promptly and efficiently.
- Negotiating rates and finding dedicated carriers on different lanes.
- Answering inquiries and providing information to sales representatives and fulfilling quote requests to deliver excellent customer support.
- Developping strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Adapting to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
- Fostered team environment that encouraged knowledge sharing and collaboration, leading to improved brokerage services.
Education
College - Business Managment
Cegep Andre-Laurendeau
LaSalle, QC06.2015
Skills
- Business Growth
- Compliance requirements
- Negotiation expertise
- Relationship Management
- Risk Mitigation
- Market dynamics
- Industry Research
- Portfolio Management
- Claims reporting systems
- Decision-Making
- Customer Service
- Team Collaboration
- Strategic Planning
- Customer Needs Assessment
- Relationship Building
- Microsoft Office
- Team Leadership
- Critical Thinking
- Price Negotiation
- Cost Calculations
- Market Analysis
- Profit management
- Documentation
- Coaching and Mentoring
- Know Your Customer
- Account Management
Languages
English
Full Professional
French
Full Professional
Russian
Native or Bilingual
Timeline
Transport Broker
Fuel Transport
01.2016 - Current
College - Business Managment
Cegep Andre-Laurendeau