Mikhail Ghai

Over the past four years, I have grown the City of Airdrie division from zero revenue to $200,000, with a target of $250,000 for this year.

I have trained teams of technicians, overseeing everything from hiring to field operations, all of whom remain employed. I've managed operations in Rocky View County, including tasks such as estimating and handling social media accounts. I've successfully acquired residential and commercial clients, securing them with long-term property maintenance contracts.

I've conducted meetings with local property management companies, resulting in exclusive contracts with Astoria and Emerald Management.

Additionally, I've secured record-breaking snow removal contracts with local condo boards, yielding a profit of $30,000 so far this year.

• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Led teams to achieve company goals and exceed targets consistently, fostering positive work environments.

Conducted training for field technicians during the second phase, which resulted in the continued employment of these technicians. Additionally, trained technicians in COR certification, ladder access, boom lift operations, and company operating software such as Service CEO, Vonigo Field and Office, and Google Workplace Apps.

• Trained over 40 technicians in workplace practices and safety protocols, several of whom have gone on to establish their own franchises.
• Lead teams at worksites to ensure complete task execution with zero accidents or property damage.
• Managed inventory, upkeep, and sign-out procedures for vehicles and equipment utilizing custom-built tracking systems.

Achieved the highest revenue generation in a single year by a field operator in the company's history at approximately $100,000.
Led projects for high-revenue jobs, including commercial offices and multi-unit condominiums.
Received the Employee of the Month award six times during the program's one-year duration.
Served as a team leader in sales challenges, securing victory four times in this role.

• Fostered strong customer relationships by consistently delivering outstanding service during consultations, installations, repairs, and follow-ups.
• Continuously updated professional skills by participating in workshops and training sessions on new industry innovations.
• Guided customers in choosing appropriate window cleaning options tailored to their unique needs, preferences, and budget constraints.