Mikhael Paulice
Santa Rosa
Summary
Dynamic and results-driven professional with extensive experience in the restaurant industry, excelling in guest service excellence and cash handling. Proven ability to thrive in fast-paced environments while maintaining organization and attention to detail. Multilingual communicator adept at encouraging team collaboration and enhancing customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Chick-Fil-A
Santa Rosa
04.2025 - 03.2026
- Delivered high-quality guest service in fast-paced, high-volume environment, ensuring professionalism and accuracy.
- Processed in-person and digital orders efficiently, managing multiple responsibilities during peak service hours.
- Collaborated with kitchen and front-of-house staff to ensure timely order fulfillment and smooth service operations.
- Maintain cleanliness and organization of service areas to ensure a welcoming dining environment.
- Handle cash and electronic transactions with precision while maintaining balanced registers.
- Provide multilingual support for guests by interpreting between English, Portuguese, and Spanish speakers.
Cashier & Server
Osito Style Tacos
Sebastopol
01.2023 - 05.2024
- Provided attentive customer service in a busy restaurant setting while managing both dine-in and takeout orders.
- Ensured accurate order entry and payment processing, maintaining efficiency during high-demand service periods.
- Facilitated food running and guest support, enhancing service flow and minimizing wait times.
- Maintained organized workstations and restocked inventory to support uninterrupted service.
- Bridged communication between English- and Spanish-speaking guests and staff, ensuring seamless service.
- Engaged with customers on social media and reviews, bolstering brand presence and community interaction.
Education
Associate of Science (A.S.) - Physics & Nutrition
Santa Rosa Junior College
Santa Rosa, CA03.2026
High School Diploma -
Maria Carrillo High School
Santa Rosa, CA05.2024
Skills
- Guest Service Excellence
- Hospitality & Professional Communication
- Order Management
- Cash Handling
- Fast-Paced Service Environments
- Multilingual support
- Team Collaboration
- Problem Solving
- Organization
- Attention to detail
- Adaptability
- Microsoft Office
Languages
Fluent, Fluent, Conversational
Leadership Experience
Student Government Council, Maria Carrillo High School, 01/01/23, 05/31/23, Collaborated with student leaders to develop initiatives that improved school engagement and community involvement., Designed promotional materials and social media content using Canva to support school events.
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited
Certification
California Food Handler's License
Accomplishments
High School Dean's Honor Roll
Timeline
Front of House Team Member
Chick-Fil-A
04.2025 - 03.2026
Cashier & Server
Osito Style Tacos
01.2023 - 05.2024
Associate of Science (A.S.) - Physics & Nutrition
Santa Rosa Junior College
High School Diploma -
Maria Carrillo High School