Roxane Woods
Saint-Lazare,QC
Summary
Customer service professional with a background in hospitality, account management, and restaurant operations. Brings reservation handling, client issue resolution, team support, and service recovery experience, with a steady focus on guest satisfaction, follow-through, and efficient daily coordination.
Overview
21
21
years of professional experience
Work History
Front of House Staff Member
Il Tesero
Vaudreuil-Dorion, Quebec
02.2025 - 09.2026
- Welcomed guests at Il Tesoro and supported dining room service.
- Provided attentive customer service to enhance guest satisfaction and create a welcoming atmosphere.
- Seated guests and managed table assignments using floor plan guidance.
- Managed customer reservations by organizing booking details in the system. and updated booking details for smooth service coordination.
- Cleared tables and reset dining areas for next seating.
- Handled phone inquiries regarding take-out orders and reservations to assist customers promptly.
- Maintained cleanliness in dining area by regularly wiping down tables and surfaces. by wiping down surfaces regularly.
- Assisted with food preparation tasks.
- Followed health and safety regulations in restaurant operations.
Account Manager
FLS Transport
Vaudreuil-Dorion, Quebec
08.2023 - 02.2025
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as the main point of contact for client concerns, providing timely resolution and support.
- Renewed existing accounts by building relationships with clients.
- Coordinated shipment schedules with dispatch, drivers, and clients to ensure timely deliveries.
- Tracked loads and updated customers on delivery status and changes.
- Resolved service issues with carriers, shippers, and internal teams.
- Prepared invoices, rate details, and account records for transport clients.
- Communicated with customers regarding pickup times and delivery needs to enhance service satisfaction.
- Reviewed account requests and matched services to shipping requirements.
- Provided training and guidance to new Account Managers.
Manager Paint & Decor Dept - Account Recievables
Hudson Hardware
Hudson, Quebec
11.2013 - 08.2023
- Assisted clients in identifying design needs and creating creative solutions.
- Prepared design samples, finish selections, and product sourcing for client review.
- Resolved customer concerns and managed escalated service issues.
- Worked with sales, architects, and vendors on project needs and timelines.
- Reviewed sales floor presentation and merchandising standards.
- Supported vendor communication and received incoming shipments.
- Handled customer questions, special orders, and product recommendations.
- Built and applied strategies to improve customer satisfaction and loyalty.
- Managed receivables workflows across invoicing, collections, and cash application.
- Reviewed customer accounts for billing accuracy and payment discrepancies.
- Coordinated with sales and service teams to clear outstanding balances.
- Monitored aging reports and prioritized follow-up for past due accounts.
- Communicated payment terms and account status with customers.
- Prepared receivables reports for finance leadership and audit review.
Operating Partner
St. Louis Bar and Grill
Oakville, Ontario
10.2005 - 01.2010
- Directed daily restaurant operations at St. Louis Bar and Grill.
- Reviewed financial statements, identifying actionable insights for cost savings and revenue enhancement.
- Coordinated guest service standards, enhancing collaboration between front-of-house and kitchen teams.
- Managed staff scheduling, shift coverage, and labor planning.
- Trained team members on menu items, policies, and service steps.
- Monitored food safety, sanitation, and store compliance practices.
- Reviewed inventory levels and ordered supplies for restaurant operations.
- Provided leadership coaching, equipping team members with best practices to excel in their roles.
- Established and maintained relationships with vendors, suppliers, customers, and other stakeholders.
Skills
- Customer relationship management
- Attention to detail
- Rapport building
- Reservation systems management
- Floor plan optimization
- Guest service excellence
- POS operations
- Food safety compliance
- Problem solving
- Restaurant operations
- Inventory management
- Staff scheduling
- Accounts receivable
- Invoice reconciliation
- Billing accuracy
- Payment processing
Timeline
Front of House Staff Member
Il Tesero
02.2025 - 09.2026
Account Manager
FLS Transport
08.2023 - 02.2025
Manager Paint & Decor Dept - Account Recievables
Hudson Hardware
11.2013 - 08.2023
Operating Partner
St. Louis Bar and Grill
10.2005 - 01.2010