Mikel Rabadi
Santa Clarita
Summary
Proven leader with a track record of enhancing customer satisfaction at Alrabadi Corporation. Skilled in team leadership and strategic planning, adept at resolving conflicts and cross-training staff to boost team performance. Achieved significant improvements in service delivery and inventory management, demonstrating exceptional time management and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Manager/Supervisor of Operations
Alrabadi Corporation
01.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Host /Food Waiter
Tellys Charburgers
04.2020 - 01.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Associate of Arts - Business Administration
Glendale Community College
Glendale 06.2024
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
Football
With eight years of experience playing competitive football, including serving as team captain, I developed strong leadership, teamwork, and strategic thinking skills that directly translate to my professional management style. Leading my team taught me the importance of effective communication, motivation, and conflict resolution, enabling me to foster a collaborative work environment. My ability to remain focused under pressure and adapt strategies quickly has been invaluable in driving team performance and achieving organizational goals.
Timeline
Manager/Supervisor of Operations
Alrabadi Corporation
01.2022 - Current
Host /Food Waiter
Tellys Charburgers
04.2020 - 01.2022
Associate of Arts - Business Administration
Glendale Community College
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