Tyler Young
Red Deer,AB
Summary
Driven manager with a proven track record at Lo-Cost Propane, enhancing customer satisfaction by overhauling service protocols and leading team development. Skilled in operations management and problem-solving, achieving significant improvements in efficiency and performance. Excelled in staff management, fostering a positive attitude and attention to detail across teams.
Overview
9
9
years of professional experience
Work History
Manager/Supervisor of Operations
Lo-Cost Propane (Save X-LP Gas)
Central Alberta (Red Deer)
12.2017 - 06.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Established team priorities, maintained schedules and monitored performance.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Labourer
GCS Energy Services
Red Deer, AB
06.2015 - 10.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
Education
High School Diploma -
Lindsay Thurber Comprehensive High School
Red Deer, AB06.1998
Skills
- Verbal and written communication
- Staff Management
- Operations Management
- Positive Attitude
- Attention to Detail
- Problem-Solving
- Hiring and Training
- Managing Operations and Efficiency
- Team Development
- Problem Resolution
Languages
English
Full Professional
Timeline
Manager/Supervisor of Operations
Lo-Cost Propane (Save X-LP Gas)
12.2017 - 06.2024
Labourer
GCS Energy Services
06.2015 - 10.2017
High School Diploma -
Lindsay Thurber Comprehensive High School