Mike Nguyen
CLAREMONT,CA
Summary
- Demonstrated expertise in security software such as Firewall, TCP/IP, and LAN/WAN.
- Goal-oriented and detail-focused, with excellent assessment and evaluation capabilities.
- Adaptable and versatile in a fast-paced work environment.
- Bilingual in English and Vietnamese, with proficiency in speaking, reading, and writing.
- Excellent interpersonal communication skills and strong critical thinking abilities.
Overview
3
3
years of professional experience
Work History
I.T. Support Specialist
Lane Construction Corporation
04.2024 - Current
- Provided level 1 and level 2 for onsite and remote users support across the States.
- Managed high levels of call flow and responded to technical support needs.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Administer user groups and permissions with Microsoft Azure AD.
- Administer network devices with Cisco Meraki.
- Working knowledge of Azure AD, Exchange Online, MFA Setup.
System Support Specialist
World Class Distribution
06.2022 - 12.2023
- - Provided onsite and Remote Desktop technical support for over 200 users across the United States with Warehouse Management Systems.
- - Provided end-user training on proper techniques and procedures to effectively complete their work as it relates to endpoint computing.
- - Responsible for maintaining and installation of IDF and MDF.
- - Responsible for troubleshooting and solving network connectivity issues on various devices (PCs, mobile devices, Vocollect device, VOIP, WAP and servers.)
- - Experienced with Microsoft 365 applications, including: Outlook, Team, Excel, Word.
I.T. Support Specialist
Taylored Services
06.2021 - 12.2021
- - Performed first level diagnosis and troubleshooting support to end-users within the distribution center over the phone and email.
- - Provided account management/administration for supported systems and/or applications (e.g. new account creations, access/group management and account terminations/disabling).
- - Created and maintained an accurate network map of all current connections within the distribution centers.
- - Monitor and troubleshoot standard, aligned infrastructure, including:
- . Personal computing devices (laptops, workstations, etc.)
- . Personal peripherals devices (laser printers, label printers, radio frequency scanners.)
Education
Associate of Science - Computer Network Administration & Security Mgmt
Mt. San Antonio College, Walnut, CA
Walnut, CA12-2020
Cerificate - CIS Professional Certificate in Network Security
Mt. San Antonio College
Walnut, CA12-2020
Certificate - CIS Professional Certificate in Telecommunications
Mt. San Antonio College
Walnut, CA12-2020
Skills
- Comptia A CE Certified
Acquired 05/2023
Comptia A digital badge access here:
Https://wwwcredlycom/badges/d2cd7672-b0b1-49c5-a9eb-d13d64b19a41/public_url
- Comptia Network CE Certified
Acquired 10/2024
Comptia Network digital badge access here:
Https://wwwcredlycom/earner/earned/badge/e362e99c-edcb-4bab-94d9-bd1ddb0548d8
Timeline
I.T. Support Specialist
Lane Construction Corporation
04.2024 - Current
System Support Specialist
World Class Distribution
06.2022 - 12.2023
I.T. Support Specialist
Taylored Services
06.2021 - 12.2021
Associate of Science - Computer Network Administration & Security Mgmt
Mt. San Antonio College, Walnut, CA
Cerificate - CIS Professional Certificate in Network Security
Mt. San Antonio College
Certificate - CIS Professional Certificate in Telecommunications
Mt. San Antonio College
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