Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CINTHIA DANTIGNAC

Claremont,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Loan Officer/Grievance & Appeal Coordinator

Regional Finance
01.2023 - Current
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Process and post payments to customer accounts in accordance to company policy
  • Transport all payments/cash for bank deposits
  • Process paid in full accounts and submit release of collateral in compliance to company policy
  • Performed audits and deep document reviews to verify compliance with applicable laws.
  • Manage over 30 calls per day
  • Interviewed persons involved in equal opportunity complaints to verify case information.
  • Took notes on interviews and other workplace investigations, compiled records and organized documentation for cases.

Leasing Coordinator/Grievance & Appeal

MG Properties
09.2018 - 01.2023
  • Greet, pre-qualify and follow up with prospective residents
  • Conduct tours, highlight selling features and benefits of community, answer questions, and redirect concerns to close contracts.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Helped prospective residents with application process, verified and processed applications in timely manner
  • Build and maintain strong relationships with residents by providing outstanding customer service
  • Collected rent and tracked residents payments and information in computer system
  • Generated and delivered 3 day notices and prepared legal documents
  • Distributed and followed up on resident renewal notices
  • Inspected properties before and after new resident move-ins to schedule maintenance, cleaners, and other services
  • Resolved conflicts between residents regarding noise, encroachments, and parking
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time
  • Improved productivity of customer service team by leading training initiatives and revamping schedules
  • Monitored daily sales performance and provided feedback to each team member
  • Provided outreach for additional information for appeals and grievances
  • Remained knowledgeable regarding company policies and procedures and current developments within operational departments.
  • Processed and finalized appeals and grievances within agreed-upon turnaround time.
  • Entered appeal requests in appeals module.

Noon Aide/Paraprofessional

Cabrillo Elementary School
08.2016 - 08.2018
  • Responsible for overseeing students in grades K-6 during recess and lunch time
  • Communicate with students to provide them with comfort, encouragement and positive reinforcement
  • Implemented daily routines and activities to stimulate and engage children
  • Encouraged children's emotional and social development
  • Established guidance to help resolve conflicts and redirected poor behavior using positive reinforcement methods
  • Helped improve students academic outcome, by leading one on one and small group instruction
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Handled daily administrative tasks efficiently to minimize time away from children.

Senior Leasing Consultant

Lincoln Property Company
08.2013 - 06.2016
  • Greeted, pre-qualified and followed up with prospective residents
  • Conducted tours, answered questions, and highlighted selling
  • Features and benefits of community
  • Helped prospective residents with application process
  • Processed and verified applications in timely manner, Collected application fees, deposits, and move-in fees and kept accurate records of all transactions
  • Verified resident incomes and other information before accepting lease applications.
  • Assisted prospective residents in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to requests and scheduled appointments for property showings.
  • Distributed flyers to raise awareness of properties and attract more tenants.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Managed high call volume, over 50 calls per day
  • Maintained quality in all areas of leasing and day-to-day office tasks using Yardi, Blue Moon, Yieldstar, Office, Excel

Leasing Consultant

MG Properties
06.2012 - 07.2013
  • Greeted, pre-qualified and followed up with prospective residents
  • Conducted tours, answered questions and highlighted selling features and benefits of the community
  • Helped prospective residents with the application process
  • Processed and verified applications in a timely manner
  • Collected application fees, deposits, and move-in fees and kept accurate records of all transactions
  • Responded to requests and scheduled appointments for property showings.
  • Distributed and followed up on tenant renewal notices.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Planned special events such as lotteries, dedications and project tours.
  • Maintained quality in all areas of leasing and day-to-day tasks using Yardi, Yieldstar, Popcard, Excel, Office

Education

Paraprofessional Certification In Early Childhood Education -

Chaffey Adult School
Ontario
09.2017

High School Diploma -

Gardena High School
Gardena, CA
06.2006

Skills

  • Excellent Customer and Personal Service
  • Leadership and Teamwork
  • Time Management
  • Excellent Problem Solving Skills
  • Oral and Written Comprehension
  • Active Listening and Learning
  • Organizational Strengths
  • Cash Handling
  • Typing 10-key
  • Date Entry
  • Proficient in MS Office, Excel, and Google Suite
  • Proficient in Property Management Software: CRM, Yardi, YieldStar, RENTCafe, SightPlan
  • Fair Housing Certified

Languages

Spanish
Native or Bilingual

Timeline

Loan Officer/Grievance & Appeal Coordinator

Regional Finance
01.2023 - Current

Leasing Coordinator/Grievance & Appeal

MG Properties
09.2018 - 01.2023

Noon Aide/Paraprofessional

Cabrillo Elementary School
08.2016 - 08.2018

Senior Leasing Consultant

Lincoln Property Company
08.2013 - 06.2016

Leasing Consultant

MG Properties
06.2012 - 07.2013

Paraprofessional Certification In Early Childhood Education -

Chaffey Adult School

High School Diploma -

Gardena High School

Similar Profiles

CREATE PROFILE
CINTHIA DANTIGNAC