Dynamic individual with hands-on experience in customer service, possessing a talent for navigating challenges and finding effective solutions. Strong problem-solving skills and proactive approach enable tackling new tasks with confidence. Known for adaptability, creativity, and results-oriented mindset, committed to making meaningful contributions and advancing organizational goals.
Hi, I’m
Mike Naguib
Oakville,ON
Summary
Overview
14
years of professional experience
Work History
United Parcel Service
Courier Customer Service (Part Time)
03.2023 - Current
Job overview
- Coordinate mail & parcel deliveries.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Verified package information to check for accuracy and completeness.
- Tracked delivery status and updated customers for expected delivery time.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
GHD Ltd.
Geo-test Lab Coordinator
02.2017 - 01.2023
Job overview
- Collected samples of concrete mix on site and transported them to the lab to be tested.
- Recorded and interpreted laboratory results to present to senior colleagues.
- Organized, labeled, sorted, and logged concrete samples in the lab warehouse.
- Developed and implemented standard operating procedures to verify quality control.
- Developed and implemented plans and protocols for ongoing projects and testing protocols.
MIRSCH Development Inc.
Site Coordinator
06.2012 - 01.2017
Job overview
- Supervised small to medium size multi trade crews.
- Prioritized work tasks as per instructions from the Construction Manager.
- Loaded and unloaded construction equipment and materials to truck/trailer.
- In charge of the demolition and installation of floors, wood framing, drywalls, and painting.
ICS Inc.
Warehouse Associate
10.2010 - 05.2012
Job overview
- Helped in the inspection of machinery in the manufacturing facilities.
- Removed and installed parts as determined by Quality Control Manager.
- General warehouse duties.
Education
University Overview
- Secondary School Diploma, St. George Secondary School, Cairo, Egypt.
- Canadian Construction Estimator Certificate, Sheridan College, Oakville, ON.
Skills
- Microsoft Windows Applications
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Valid Ontario Class G Driver’s License (10 years)
- Outstanding organizational and multi-task management skills
- Strong problem solving skills with focus on customer satisfaction
- Team player with strong leadership skills
- Excellent communication skills both verbal and written
- Hard worker with multitasking skills
References
References
Available upon request.Workplacetraining
Workplacetraining
- Safety Awareness Introduction, GHD Ltd.
- Work Protection Program Introduction, GHD Ltd.
Languages
English
Timeline
Courier Customer Service (Part Time)
United Parcel Service
03.2023 - Current
Geo-test Lab Coordinator
GHD Ltd.
02.2017 - 01.2023
Site Coordinator
MIRSCH Development Inc.
06.2012 - 01.2017
Warehouse Associate
ICS Inc.
10.2010 - 05.2012
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