Khyati Goel
Winnipeg,Manitoba
Summary
Highly experienced professional with over 6 years of experience in financial services, EdTech and consulting firms, seeking a challenging position that leverages my experience.
During my academic pursuits at MITT, I acquired various soft skills and enhanced my technical competencies. Additionally, I gained invaluable insights into the Canadian business landscape and deep appreciation for diverse cultures.
Overview
8
8
years of professional experience
Work History
Associate Customer Service (Part-Time)
Lowe's
Winnipeg, Canada
12.2022 - Current
- Provide excellent customer service by assisting customer with purchases, locating items, and facilitating enrollment in rewards programs
- Conduct seamless transactions, adeptly handling cash, card, and check payments to complete customer purchases
- Stay abreast of store promotions and highlighted sales, ensuring customers are informed and can capitalize on current offers
- Resolve customer complaints with urgency and efficacy, delivering satisfactory solutions within specified timeframes to ensure overall customer satisfaction.
Volunteer, Student Services
Manitoba Institute of Trades and Technology
Winnipeg, Canada
09.2022 - Current
- Demonstrated proactive community involvement and skill development through active participation in multiple MITT volunteer programs, fostering career advancement, effective networking, acquiring new skills acquisition, and embracing challenges.
- Present powerpoint for newcomers student.
- Help in planning events in the college
Senior Associate
Hashtag Institute of Learning LLP
04.2021 - 05.2022
- Evaluated client requirements, proposed effective solutions, and documented proposals for effective client management process
- Supervised and evaluated reports submitted by newer and/or junior team members, thereby maintaining high data quality and accuracy.
Senior Associate
EXL
05.2017 - 03.2021
- Analyzed and verified End-of-date (EOD), weekly and monthly remittances data for the client and created consolidated report for client evaluation
- Co-ordinate with clients (over emails and calls) to understand their requirements and partnered with different teams to outline the strategy for efficient and timely product delivery
- Reviewed remittance data for clients’ accounts and approve them to generate reports for the overdue receivables and reconciliation stats; awarded with ‘Best Performance Award’ in year 2019
- Mentor new team members on the policies and guidelines followed in the database, establishing a team of 10 recruits in year 2018 and 10 recruits in year 2019
- Redesigned data input and collection methods in BAU operational process; resulting in elimination of redundant steps and streamlining the process now followed at all locations in India; awarded with ‘Extra Miler Award’ in year 2018
- Used Microsoft excel to research, evaluate, and quote the premium for different insurance plans based on customer profile and past insurance terms and conditions; presented summarized weekly report to Product lead
- Prepare stats and daily production reports to provide updates to global clients.
Coordinator
Go Abroad Consultants
11.2015 - 04.2017
- Organized daily scrum to check and discuss any hurdles or dependencies on other team members
- Successfully planned the sprints and assigned weekly tasks to the team members according to the priorities; assisted the team in creating current and future process maps and other documents
- Collected business and customer requirements to develop product plan and assigned priorities to sub tasks.
Education
Post Graduation - Business Management
Manitoba Institute of Trade And Technology (MITT)
Winnipeg, MB08.2023
MBA - (Finance/Marketing)
Krishna Institute of Engineering & Technology (KIET)
2015
BBA -
Pt. Deen Dayal Upadhyaya Management College
2013
Skills
- Microsoft Office Applications
- Excel
- Word
- PowerPoint
- Outlook
- SPSS Software
- Typing Speed 40 WPM
Websites
Accomplishments
- Certification in Advanced Microsoft Excel by EXL services
- Best performance Award by EXL Service in year 2019
- Extra Miler Award by EXL Service in year 2018
Timeline
Associate Customer Service (Part-Time)
Lowe's
12.2022 - Current
Volunteer, Student Services
Manitoba Institute of Trades and Technology
09.2022 - Current
Senior Associate
Hashtag Institute of Learning LLP
04.2021 - 05.2022
Senior Associate
EXL
05.2017 - 03.2021
Coordinator
Go Abroad Consultants
11.2015 - 04.2017
Post Graduation - Business Management
Manitoba Institute of Trade And Technology (MITT)
MBA - (Finance/Marketing)
Krishna Institute of Engineering & Technology (KIET)
BBA -
Pt. Deen Dayal Upadhyaya Management College
Skills
- Customer service and public relationship management
- Effective communication
- Data management and analysis
- Time management and organization
- Root cause analysis
- Handling finances, accounting problems
Extra Curricular Activities
- Volunteer at Annapurna Charitable Trust, Meerut, India (2011 - 2016), Coordinated tasks in kitchen such as - cutting vegetables, while preparing two-time meal for the underprivileged.
- Member of Toastmasters Club, Delhi, India (2015-2020), Participated in workshop on ‘Consumer Protection and Consumer Empowerment’ in India.
- Participated in workshop on ‘Fundamentals of Research Methodology through SPSS’
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