Mike Legacy
Moncton,NB
Summary
Experienced professional with expertise in IT, networking, VPN maintenance, computer building, and customer service. I’ve streamlined processes, reduced costs, and enhanced customer satisfaction, including cutting claim resolution times by 20% and increasing sales by 10% as a Microsoft Ambassador. Known for delivering exceptional service and driving continuous improvement across operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Claims Manager
Wawanesa Insurance
05.2023 - 06.2024
- Managed over 100 insurance claims weekly, gathering incident details and coordinating appraisals, rentals, and repair services, including accommodation arrangements when necessary.
Warranty Process Manager
Bombardier Canada Offroad Division
03.2021 - 05.2023
- Oversaw warranty processes at Bombardier Offroad Division, managing documentation, compliance, and claim approvals for dealers across Canada
- Ensured accuracy by meticulously evaluating claims, approving only legitimate ones for defective products, and implementing quality control measures to minimize losses.
Parts Manager
Rallye Motors
02.2017 - 03.2021
- Transitioned from Parts Advisor to Parts Manager, overseeing the Mitsubishi parts department and serving as the on-call point person for the parts & service department across all 7 dealerships in the network.
Microsoft Ambassador
Microsoft Canada
Mississauga, Canada
07.2015 - 03.2017
- Extensively trained to embody corporate values and provide exceptional service, leveraging comprehensive product knowledge to engage clients and drive sales.
Machinist
ASA Alloys
03.2014 - 07.2015
- Operated various heavy equipment machines to cut alloys for esteemed clients such as Boeing, NASA, and the Government of Canada.
Tech Support Specialist
Rogers (Apple)
01.2010 - 01.2013
- Provided tech support for Apple Canada under the Rogers network, handling inbound calls to assist customers with diverse technical issues.
Customer Service Representative
Capital One Mastercard
01.2007 - 01.2013
- Addressed customer inquiries and managed concerns regarding Capital One credit cards, later promoted to handle incoming legal documents and financial discussions.
Education
CNC Machinist Technician
NBCC
Moncton, NB06.2014
BMHS - High School
06.2006
Skills
- Python
- Microsoft 365
- Agile Project Management
- Network Infrastructure
- Troubleshooting
- Windows/Apple OS
- VPN Maintenance
- Verbal Communication
- Customer Service
Languages
English
Native or Bilingual
French
Professional Working
Certificationstraining
- Automotive & Powersport, Warranty Administration, Inventory Management, Servicing/Maintenance, Insurance Claims Handling, Parts Knowledge (OEM, Aftermarket, Sourcing, Part Diagrams/Fiche, Upgrades)
- Apple, 2007, Specialized training in troubleshooting and providing support for the inaugural release of the iPhone.
- Microsoft, 2015, Certified as a Microsoft Ambassador after completing comprehensive training.
Certification
Apple OS Certified
Microsoft OS Certified
Timeline
Claims Manager
Wawanesa Insurance
05.2023 - 06.2024
Warranty Process Manager
Bombardier Canada Offroad Division
03.2021 - 05.2023
Parts Manager
Rallye Motors
02.2017 - 03.2021
Microsoft Ambassador
Microsoft Canada
07.2015 - 03.2017
Machinist
ASA Alloys
03.2014 - 07.2015
Tech Support Specialist
Rogers (Apple)
01.2010 - 01.2013
Customer Service Representative
Capital One Mastercard
01.2007 - 01.2013
CNC Machinist Technician
NBCC
BMHS - High School